Mortgage Lead to Cash (Maternity Leave)
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Job Summary
The Middle Office & Lending Optimization team part of the Credit Operations area supports the commercial network throughout the mortgage approval and disbursement process. It gathers feedback from the commercial network and Operational Teams to drive process Optimization and Quality.
They will join the Optimization team with a key role in monitoring analyzing and optimizing operational processes related to the mortgage product. They will support the creation of advanced reporting performance dashboards and continuous improvement initiatives working closely with Front Office Product Tribes and crossfunctional stakeholders.
Key Responsibilities:
- Analysis of operational data throughout the entire mortgage acquisition and disbursement process identifying trends inefficiencies areas of concern and optimization opportunities.
- Design development and maintenance of reports and dashboards (operational monitoring channel performance KPIs and SLAs).
- Endtoend monitoring of the mortgage process with a 360 view over onboarding assessments approvals disbursements and postdisbursement activities.
- Ongoing collaboration with the Front Office providing operational support insights and tools to enhance process efficiency and customer experience.
- Cocreation with Product Tribes to optimize journeys review processes prevent anomalies and contribute to digital lending initiatives.
- Ability to detail functional requirements in collaboration with the Customer Journey Experts of the Tribes.
- Follow release activities with the Tribes and when needed provide support in testing environments.
- Update impacted teams on new procedures or operational changes; follow any corrective actions needed after golive.
- Management and resolution of operational anomalies promptly engaging the appropriate teams and monitoring remediation plans.
- Continuous collaboration with Operational Teams reporting system bugs: ability to assess issue severity and determine whether to prioritize resolution with the Tribes.
- Contribution to strategic projects focused on continuous improvement automation and simplification of operational workflows.
Technical Skills
- Excellent data analysis and synthesis capabilities.
- Familiarity with reporting and data visualization tools (e.g. advanced Excel Power BI Tableau or similar).
- Knowledge of customer onboarding processes and the mortgage operational value chain.
- Previous experience in Lending Operations Process Management or similar roles is appreciated.
Soft Skills:
- Self-aware
- Market focus
- Energizing
- Empowerment
- People Development
- Execution
- Customer focus
- Problem Solving
Working conditions: Full Time
Duration: Permanent
Location:Milan (hybrid)
About ING
ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank the first in Italy to adopt a fully flexible smart working model and you will be working in a stimulating environment where you can grow both as an individual and as a professional.
Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in peoples potential. We dont judge coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. do your thing is about people being free to live the life they want to live knowing that they will make their world a little better for it.
Do you think you are a step ahead Apply now!
The benefits of joining ING
In addition to being a part of a great team working in a fun and innovative environment we offer:
- Super flexible smart working
- Competitive base salaries and performance based bonuses
- Diverse cultures & Innovative mindsets
- International Environment
- Commitment to sustainability
- Lots of training development opportunities to help you grow
- Lots of moments dedicated to physical and mental well-being
- A special day off when it is your birthday: we call it #doyourbirthday!
- And of course we cant forget: free water & coffee at the office!
Our Commitment
Diversity is a fundamental element of our corporate culture and we are fully committed to creating a safe and inclusive environment based on mutual respect and the value of diversity offering equal job opportunities to all qualified candidates.
Job Application Safety Reminder
Were seeing an increase in fraudulent job offers. To protect yourself please follow these key guidelines when applying for roles at ING:
- Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.
- Check the senders email carefully: legitimate communication will always come from: @ and/or @
- No payments or banking details will ever be requested. If someone asks for this information its a scam.
Key Skills
- Loan Origination
- Sales Experience
- Microsoft Office
- Financial Services
- Customer Service
- Organizational skills
- Communication skills
- Military Experience
- Fair Housing Regulations
- Inside Sales
- Outside Sales
- Word Processing
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
