Engineering Manager Core Operations
Share
Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
THE ROLE
- Lead the local application support team ensuring seamless resolution of business-critical issues.
- Manage a Senior Operations Engineer responsible for BAU uplift incident resolution and support escalation.
- Establish and lead an offshore BAU engineering team to scale team capacity and ensure the resolution of ongoing issues
- Own incident management triage and rapid technical issue resolution to keep business operations running smoothly.
- Partner closely with business units to understand their needs and translate technical constraints into clear business language.
- Collaborate with Product Managers to prioritise and deliver the BAU backlog.
- Drive automation and process improvements to reduce long-term support burden and increase system stability.
- Proactively monitor system health to identify and resolve bottlenecks before they impact users.
Qualifications :
THIS PERSON IS SOMEONE WITH
- Proven experience managing hybrid local/offshore teams ideally building offshore capability from scratch.
- Exceptional communication skills and ability to collaborate closely with business stakeholders.
- An operational mindset with relentless drive for operational excellence and system stability.
- Strong software engineering background with ability to review code and guide technical decisions.
- Experience balancing day-to-day operational support with long-term debt reduction and platform improvements.
- Customer-focused approach to internal stakeholder management.
Additional Information :
PERKS & BENEFITS
Wellbeing: Free counselling seasonal activities Wellbeing Allowance wellness room flu shots
Work Life: Home Workspace Allowance Purchased Leave Parental Leave Parental Flex Leave Lumi Life Leave for challenging events breastfeeding/expressing space
Social & Food: Monthly lunches regular celebrations stocked kitchen beer & kombucha on tap board games rooftop BBQs
Rewards & Recognition: Competitive pay referral bonuses shout-out recognitions
Community Support: Paid volunteer leave diversity celebrations company volunteer days
Career & Growth: Advancement opportunities higher education sponsorship hackathons
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Hospitality Experience
- Go
- Management Experience
- React
- Redux
- Node.js
- AWS
- Mechanical Engineering
- Team Management
- Leadership Experience
- Mentoring
- Distributed Systems
About Company
WHO IS LUMI?We’re a leading Fintech small business lender fuelling growth by making finance more accessible.We deliver fast & flexible funding designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since 2018 and backing for 15,000+ small businesses, ... View more
