Desktop IT Engineer Field Services Technician
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
Role: Desktop IT Engineer / Field Services Technician / Desktop Systems Technician
Location: Tokyo Japan
Type: Fulltime II Permanent
Job Description:
SS&C is a global leader in investment and financial services software deliveringcutting-edgetechnology solutions to some of the worlds largest financial institutions and healthcare organizations. Headquartered in Windsor Connecticut we empower our clients with innovative secure and scalable IT solutions.
Nowwerelooking forFieldServices Technicianto join our organization. Ifyourea problem-solver with a passion for technology client engagement and continuous improvement this role offers an exciting opportunity to grow and make an impact in a dynamic global organization.
Why You Will Love It Here!
Be a Key Player: As the primary on-site IT contact for SS&C clientsyoullplay a crucial role in ensuring seamless IT operations and an exceptional user experience.
Exciting Growth Potential: Developexpertisebeyond desktop support with opportunities to support technology deployments office buildouts and contribute to user experience improvements.
Client Engagement & Advisory: Provide hands-on support advisory training incident management and event support to improve IT service delivery and user experience.
Innovate & Expand Your Skillset: Engage in high-impact projects includingnew technologyrollouts and infrastructure enhancements.
Global Collaboration: Work with colleagues to share knowledge enhance operational efficiency and support the professional onboarding of new employees.
What you will get to do:
IT Support & Systems Management: Provide hands-on IT support for SS&C client offices while partnering withglobal engineering and service desk teamsto improve resolution times andidentifyimprovement opportunities.
User & Security Management:Support the implementation of security toolsand best practices based on global standards.
Client Engagement & Training: Deliveradvisory training and real-time incident supportto ensure a seamless IT experience for employees and clients.
Collaboration & Vendor Management: Work withglobal IT teams vendors and stakeholderstooptimizethe employeeexperience through improved IT service delivery.
Product Deployments: Support regionaltechnology deployments and real-estateprojectsensuring smooth implementation ofnew solutions.
Problem-Solving & Innovation: Proactivelyidentifyrisks and resolve technical problems escalating critical issues when necessary.
What you will bring:
Education & Experience: ABachelors degreeor equivalent experience (3-5years in IT support) in a corporate environment (ideally the Financial Industry).
Technical Expertise: Strong knowledge ofdesktop systems collaboration technologies virtual environments mobile devices and enterprise IT tools(ServiceNow) to quickly resolve IT issues.
Client-Centric Mindset: Ability toproactively engage with SS&C Employees & Clientorganisations providing training advisory and leadership of initiatives that enhance their IT experience.
Global & Regional Collaboration:Experienced inworking across different time zones and with international teams to drive IT excellence.
Agility & Proactivity:Aproblem-solving mindset with the ability to work independently in a fast-paced setting whilst helping achieve global consistency.
Flexibility:Awillingness and ability to work on-siteacross different office locations.
Fluent Japanese andbusiness level English speaking reading and writing
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
IC
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
About Company
Leading cloud-based provider of financial services technology solutions. SS&C Technologies owns and maintains the best financial technology in the industry
