Salesforce Lead Developer Kana, Copilot (GC or USC)
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
About the project:
Looking to stand up a long-term team immediately to work alongside Salesforce experts completing the implementation to architect the solution gain knowledge and continue building after Salesforces involvement ends.
Salesforce will be replacing Kana with Salesforce which brings desired capabilities and allows for future opportunities like integration into and the mobile app efficient workflow management and AI capabilities.
The Salesforce product being implemented is predominantly Agent Force a specific SKU built on Service Cloud and includes email and web interface channels
About the team and goals:
Key focus is transforming contact center case management using Salesforce. Currently they use homegrown tools like Copilot and a basic case management platform called Kana from Verint which they need to replace. The United Contact Center operates 24/7 across 14 countries four continents and serves 6700 agents. The initial implementation is for 1100 agents with the Kana replacement but eventually all 6700 agents will use Salesforce.
Regards
Mohammed ilyas
PH - or Text - or you can share the updated resume at com
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
About Company
20 employees
We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring par ... View more
