Customer Service OfficerReceptionist

Wembley - Australia

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Meeting and greeting Patients and Consultants
Supporting the day-to-day delivery of appointments
Responding to and actioning the day-to-day general administrative scheduling and booking queries via phone inbox and online booking system
Utilizing custom software program to support the delivery of services
Provide general office management support
Working with the Customer Relationship Manager to respond to specific Customer requests
Supporting additional service delivery tasks as required including invoicing file preparation and other administrative tasks as required
Engagement with Customers Consultants and Colleagues to ensure outstanding service delivery

Qualifications :

Qualifications and Experience

Specific Knowledge and Skills

Minimum 5 years experience as a front office receptionist or customer service officer (or similar) in a medical health or related industry (or with demonstrable transferable skills and experiences)
Advanced technology skills including Microsoft suite skills and capacity to utilise systems and processes to support the coordination of the schedule
A natural orientation towards customer service with a capacity to problem solve and think critically to deliver a quality scheduling outcome for all key stakeholders
Outstanding relationship building skills with exceptionally well-developed emotional and social intelligence
A keen focus on being efficient productive and focused with the highest level of attention to detail
Superior verbal and written communication skills including negotiation and influencing skills
A resilient personality with a natural orientation towards working with others positively and respectfully
A personal approach which is enthusiastic friendly and helpful
Capacity to independently prioritise while maintaining a high level of flexibility

Additional Information :

Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call onor email quoting REF9349D

You are welcome here.

Our fast-growing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

Remote Work :

Employment Type :

Full-time

Meeting and greeting Patients and ConsultantsSupporting the day-to-day delivery of appointmentsResponding to and actioning the day-to-day general administrative scheduling and booking queries via phone inbox and online booking systemUtilizing custom software program to support the delivery of servic...

Meeting and greeting Patients and Consultants
Supporting the day-to-day delivery of appointments
Responding to and actioning the day-to-day general administrative scheduling and booking queries via phone inbox and online booking system
Utilizing custom software program to support the delivery of services
Provide general office management support
Working with the Customer Relationship Manager to respond to specific Customer requests
Supporting additional service delivery tasks as required including invoicing file preparation and other administrative tasks as required
Engagement with Customers Consultants and Colleagues to ensure outstanding service delivery

Qualifications :

Qualifications and Experience

Specific Knowledge and Skills

Minimum 5 years experience as a front office receptionist or customer service officer (or similar) in a medical health or related industry (or with demonstrable transferable skills and experiences)
Advanced technology skills including Microsoft suite skills and capacity to utilise systems and processes to support the coordination of the schedule
A natural orientation towards customer service with a capacity to problem solve and think critically to deliver a quality scheduling outcome for all key stakeholders
Outstanding relationship building skills with exceptionally well-developed emotional and social intelligence
A keen focus on being efficient productive and focused with the highest level of attention to detail
Superior verbal and written communication skills including negotiation and influencing skills
A resilient personality with a natural orientation towards working with others positively and respectfully
A personal approach which is enthusiastic friendly and helpful
Capacity to independently prioritise while maintaining a high level of flexibility

Additional Information :

Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call onor email quoting REF9349D

You are welcome here.

Our fast-growing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.

We are happy to adjust our recruitment process to support accessibility needs.

Remote Work :

Employment Type :

Full-time

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

Apply Now

About Company

MedHealth

IPAR is a national occupational rehabilitation provider supporting thousands of people who may be living with an illness, disability, or injury. Whether it is through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and e ... View more

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