Area Vice President, Global MSPs

The AVP Global MSP Business Americas is responsible for scaling and accelerating NexthinksManaged Service Provider (MSP) and partner-led businessacross the Americas. This role drives regional strategy execution revenue growth and operational excellence for Nexthinks MSP ecosystem ensuring partners successfully deliver Nexthink-powered Digital Employee Experience (DEX) outcomes to enterprise customers. This leader acts as a strategic bridge betweenglobal MSP strategy regional partners and enterprise customers ensuring consistent value realization adoption and commercial success. 

What youll do:

• Execute Nexthinks global MSP strategy across the Americas building and scaling partnerships that deliver Nexthink-powered managed services
• Identify priority markets verticals and partner segments while collaborating with Product Sales and Alliances teams on go-to-market strategy
• Own revenue growth bookings and pipeline development for MSP and partner-led business in the Americas
• Partner with Enterprise Sales and Channel teams to co-sell expand opportunities and drive renewals and upsells through MSP channels
• Act as executive sponsor for strategic MSP partners and key enterprise customers building trusted C-level relationships
• Lead executive-level escalations and position Nexthink as a business outcomes platform ensuring long-term success
• Ensure MSP partners deliver high-quality services by governing operating models SLAs success metrics and reporting frameworks
• Drive adoption usage and measurable DEX outcomes while working with Partner Success and Services teams to improve time-to-value
• Own regional MSP business performance including revenue margin cost management forecasting budgets and ROI tracking
• Drive scalability and operational efficiency across the partner ecosystem
• Lead and develop regional MSP Sellers building a high-performing collaborative team aligned with Nexthinks values
• Collaborate with Global MSP leadership and other regions to share best practices contribute to global frameworks and support cross-regional delivery
• Deliver on key metrics including MSP-driven ARR growth partner performance customer adoption service quality NPS/CSAT and expansion within MSP-managed environments

Qualifications :

• 12 years of experience in MSP SaaS IT services or digital workplace / DEX environments
• Proven leadership experience scaling MSP or partner-led businesses in the Americas 
• Strong understanding ofenterprise SaaS subscription models and partner ecosystems 
• Experience working with CIOs IT Operations Digital Workplace or End-User Computing teams 
• Demonstrated P&L ownership and commercial leadership 
• Ability to operate effectively in a fast-growing global matrixed organization 
• Experience with DEX IT operations analytics observability or digital workplace platforms 
• Background working with global system integrators (GSIs) or large MSPs 
• Exposure to ITSM VMS automation or experience management ecosystems 
• Approximately 3040% across the Americas and occasional global travel 

Additional Information :

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works giving our customers IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics automation and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges create ever more productive workplaces and deliver happy satisfied employees in the digital workplace.

With over 1000 employees across 5 continents Nexthink operates as One Team connecting collaborating and innovating to continuously grow. We call our employees Nexthinkers and our commitment to diversity inclusion and equity is second to none. We currently have over 75 nationalities working with us from all cultures and backgrounds speaking many different languages.

Total Rewards @ Nexthink

At Nexthink we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan.  We provide our US employees with 100% covered company benefits that consist of health dental vision as well as access to life insurance long-term disability and accidental death/personal loss coverage. 

In addition we offer: 

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer) 11 company-paid holidays and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work with structured onboarding to foster connections and team integration.
• Free access to professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions vesting immediately to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country role level experience and skills. The range displayed on each job posting reflects Nexthinks good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors including job skills experience and relevant education or training which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
 

Remote Work :

Yes

Employment Type :

Full-time