Front Office Assistant

Position Summary

The Front Office Assistant is responsible for providing courteous professional and efficient front desk services to guests in accordance with hotel policies standards and procedures. This role serves as the primary point of contact for guests and plays a critical role in delivering exceptional guest experiences ensuring operational accuracy and supporting overall front office functions.

The Front Office Assistant is expected to uphold the hotels service standards maintain confidentiality and comply with all applicable laws regulations and internal policies.

Key Responsibilities

1. Guest Services

• Greet guests in a professional friendly and courteous manner.

• Perform check-in and check-out procedures accurately and efficiently.

• Verify guest identification and payment methods in accordance with hotel policy.

• Provide information regarding hotel facilities services local attractions and transportation.

• Handle guest requests complaints and inquiries promptly and professionally escalating issues when necessary.

• Maintain guest privacy and confidentiality at all times.

2. Reservations & Billing

• Process reservations via phone email online platforms and in-person requests.

• Accurately input guest information into the Property Management System (PMS).

• Confirm bookings modifications and cancellations according to policy.

• Prepare and present accurate guest bills.

• Handle cash credit card transactions and other forms of payment in compliance with financial procedures.

• Balance cash drawer and complete shift reconciliation reports.

3. Administrative & Operational Duties

• Maintain updated records of room availability and status.

• Coordinate with housekeeping maintenance and other departments to ensure room readiness and guest satisfaction.

• Assist in preparing daily reports occupancy reports and shift handover notes.

• Monitor lobby and front desk area to ensure cleanliness and organization.

• Ensure compliance with safety emergency and security procedures.

4. Compliance & Standards

• Adhere to hotel policies procedures and brand standards.

• Comply with applicable health safety and employment regulations.

• Participate in training programs and continuous professional development.

• Maintain professional appearance and grooming standards.

Qualifications :

Qualifications & Requirements

Education

• High school diploma or equivalent required.

• Diploma or degree in Hospitality Management or related field preferred.

Experience

• Minimum 02 years of experience in hospitality customer service or front desk operations preferred.

• Experience with hotel Property Management Systems (e.g. Opera Fidelio Cloudbeds etc.) is an advantage.

Skills & Competencies

• Strong verbal and written communication skills.

• Excellent customer service and interpersonal skills.

• Basic accounting and cash-handling abilities.

• Proficiency in Microsoft Office and hotel management systems.

• Ability to multitask and work in a fast-paced environment.

• Strong attention to detail and organizational skills.

• Ability to work independently and as part of a team.

• Fluency in English/Other Languages as applicable.

Additional Information :

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accors learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.

Remote Work :

No

Employment Type :

Full-time