Agent Transcon Customer Service

• Ensure smooth and timely freight process flow.
• Coordinate and negotiate rates with our contracted vendors in procuring space and services.
• Ensure accurate and timely client and vendors billing.
• Ensure accurate and timely data entry into our operating system.
• Interact with our customers in arranging their TRANSCON shipments meeting customer service standards.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Understand department process flow constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP.
• Work with the team on meeting KPI standards as per the companys procedures.
• Monitor shipment reports to ensure total customer satisfaction.
• Daily review operational reports and work with team on updating event codes.
• Audit files and work with the team on meeting operating process standards.
• Build and maintaining strong relationships with vendors and customers.
• Evaluate vendors at defined intervals per company policy focusing on areas of possible improvements with corrective action plans where needed.
• To take up additional tasks and responsibilities as and when required to meet the Departments needs.

Qualifications :

• Candidate must possess at least a Diploma Bachelors Degree or equivalent.
• At least 1 to 2 years of related working experience in similar position.
• Understanding of transportation documentation and terms is a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
• Pro-active strong organizational skills.
• Strong desire to learn.
• Fresh graduates are encourage to apply.

Additional Information :

Expeditors offers excellent benefits:

• Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Remote Work :

No

Employment Type :

Full-time