Agent Transcon Customer Service

Petaling Jaya - Malaysia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Ensure smooth and timely freight process flow.
Coordinate and negotiate rates with our contracted vendors in procuring space and services.
Ensure accurate and timely client and vendors billing.
Ensure accurate and timely data entry into our operating system.
Interact with our customers in arranging their TRANSCON shipments meeting customer service standards.
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Understand department process flow constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed as per the DLSOP.
Work with the team on meeting KPI standards as per the companys procedures.
Monitor shipment reports to ensure total customer satisfaction.
Daily review operational reports and work with team on updating event codes.
Audit files and work with the team on meeting operating process standards.
Build and maintaining strong relationships with vendors and customers.
Evaluate vendors at defined intervals per company policy focusing on areas of possible improvements with corrective action plans where needed.
To take up additional tasks and responsibilities as and when required to meet the Departments needs.

Qualifications :

Candidate must possess at least a Diploma Bachelors Degree or equivalent.
At least 1 to 2 years of related working experience in similar position.
Understanding of transportation documentation and terms is a plus.
Good knowledge of computer and MS Office applications.
Good command of written and spoken English.
Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
Pro-active strong organizational skills.
Strong desire to learn.
Fresh graduates are encourage to apply.

Additional Information :

Expeditors offers excellent benefits:

Medical Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program

Remote Work :

Employment Type :

Full-time

Ensure smooth and timely freight process flow.Coordinate and negotiate rates with our contracted vendors in procuring space and services.Ensure accurate and timely client and vendors billing.Ensure accurate and timely data entry into our operating system.Interact with our customers in arranging thei...

Ensure smooth and timely freight process flow.
Coordinate and negotiate rates with our contracted vendors in procuring space and services.
Ensure accurate and timely client and vendors billing.
Ensure accurate and timely data entry into our operating system.
Interact with our customers in arranging their TRANSCON shipments meeting customer service standards.
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Understand department process flow constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed as per the DLSOP.
Work with the team on meeting KPI standards as per the companys procedures.
Monitor shipment reports to ensure total customer satisfaction.
Daily review operational reports and work with team on updating event codes.
Audit files and work with the team on meeting operating process standards.
Build and maintaining strong relationships with vendors and customers.
Evaluate vendors at defined intervals per company policy focusing on areas of possible improvements with corrective action plans where needed.
To take up additional tasks and responsibilities as and when required to meet the Departments needs.

Qualifications :

Candidate must possess at least a Diploma Bachelors Degree or equivalent.
At least 1 to 2 years of related working experience in similar position.
Understanding of transportation documentation and terms is a plus.
Good knowledge of computer and MS Office applications.
Good command of written and spoken English.
Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
Pro-active strong organizational skills.
Strong desire to learn.
Fresh graduates are encourage to apply.

Additional Information :

Expeditors offers excellent benefits:

Medical Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program

Remote Work :

Employment Type :

Full-time

Key Skills

Apply Now

About Company

Expeditors

Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click