Operations Manager – Procurement platform

Voluntari - Romania

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Your Responsibilities:

Own platform operational stability:

Coordinate operational health across all procurement solutions at platform level;
Monitor platform KPIs incidents problems changes and trends to anticipate risks and steer improvements;

Lead major incidents and escalations:

Lead platform-level P1 incidents and coordinate squads vendors and business stakeholders;
Act as a central point of contact during critical outages to ensure fast recovery and business continuity.;

Drive continuous improvement & risk reduction:

Run post-incident reviews with actionable cross-squad measures and track systemic fixes to closure;
Organize and orchestrate the problem management within the platform;
Build and maintain a platform risk register and prioritize remediation across squads;

Strengthen readiness and resilience:

Lead platform readiness initiatives ahead of business-critical seasons (capacity resilience support coverage);
Define and evolve observability standards resilience patterns and recovery readiness (incl. tests and drills);

Shape and execute platform operations strategy:

Contribute to and execute the platform operations strategy together with the Platform Lead and the Platform Architect;
Influence platform-level standards DR cadence and release governance for critical journeys;

Enable teams and collaborate across platforms:

Coach squads in an operations assurance mindset and clarify platform vs. squad responsibilities;
Collaborate with Operations Managers of other platforms and the operations guild to proactively prevent blockers and systemic risks.

Qualifications :

Required key competencies and qualifications:

Strong operational leadership experience at platform or complex system level with high business impact;
Hands-on expertise in major incident management problem management change governance and operational excellence;
Platform mindset ability to optimize stability and resilience beyond individual squads or services;
Excellent stakeholder management skills including vendors and business partners;
Experience in vendor management escalation strategies and problem tracking with vendors;
Analytical and structured thinking using operational data to drive concrete improvements;
High autonomy and ownership comfortable making decisions under uncertainty.

Additional Information :

What we offer at

Hybrid and agile work: thrive in a flexible multicultural environment.

At we promote work-life balance through a hybrid working model. Youll be part of self-organizing multicultural teams that collaborate in an agile setup.

People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development leadership appreciation ... its time to upskill your career.

Support with individual solutions: we are people-caring!

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits Discover more here.

Lets connect soon. Apply for the role now!

Position grade within our career framework: Operations Manager Grade 2 (Md7).

Remote Work :

Employment Type :

Full-time

Your Responsibilities: Own platform operational stability: Coordinate operational health across all procurement solutions at platform level;Monitor platform KPIs incidents problems changes and trends to anticipate risks and steer improvements;Lead major incidents and escalations: Lead platform-level...