Digital Solutions Specialist

Our digital solutions provide technology to enable easier capturing archiving live streaming and sharing of clinical video and other data around diagnostic and therapeutic procedures while also allowing for a complete integration with electronic medical records (EMR) and picture archival and communications (PACS) systems. With our newest cloud-based services we deliver a system for clinical training and educational pruposes allowing our surgeons to reflect and improve their clinical skills.

We are looking for a highly motivated top-notch experienced clinical support person with the necessary background in digital technology to join us in an important period of growth for digital solutions based on our Intuitive Hub and daVinci5 (incl. MyIntuitive) technology in the assigned region.

The Digital Solutions Specialist (DSS) will focus on the execution of current and future digital strategies to further grow the digital solution adoption by our customers. As an expert on Intuitives Digital Solutions knowing the ins-and-outs the DSIS seeks highest customer satisfaction and product utilization.

To do so the DSS is responsible for customer onboardings performing workflow analysis and optimization customer training and application support as well as training and supporting the sales and marketing efforts with customer presentations product demos remotely onsite and tradeshows and internal trainings.

The DSS will lead customer meetings train the Intuitive Hub and My Intuitive services in numerous clinical settings and specialties support the customer readiness and drive further expansion of our digital offering within our existing customer base.

In addition the candidate will build and maintain long-term relationships with Key Opinion Leaders within our industry key decision-makers surgeons/physicians nurses and IT managers.

Roles and Responsibilities:

Be a subject matter expert and trusted advisor of our digital solutions for customers (externally) and Intuitive colleagues (internally)

Perform Intuitive Hub in-services workflow analysis customization and optimization to meet customer objectives

Educate and prepare customers for My Intuitive including customer onborading

Monitor and drive the digital products utilization by customers and clinical users

Drive continuous expansion of the user base by working with key hospital staff and thought leaders

Test and troubleshoot functionality of installed systems; identify and document issues to be escalated to digital technical support teams for resolution

Lead clinical teams through training sessions helping them understand system operation

Onboard coach and mentor new and existing team members

Participate in the training and launch of new products and/or procedures

Participate in departmental and cross-functional projects to develop or improve Intuitive processes deliverables and other material

Build excellent relationship with internal colleagues such as dV sales and clincal teams digital support marketing and field service

Support complex customer events involving multi-departmental collaboration and multi-faceted solutions

Be a resource to the clinical and administrative team providing guidance and insight on the use of the Intuitive Hub System

Provides feedback based on client experiences to support and product develop team for process improvements.

Prospect for digital solution expansions and upgrades existing base.

Qualifications :

Bachelors degree or equivalent experience required. Engineering life science or medical background preferred

2 years experience in procedural / OR healthcare software required

2 years of experience with clinical project integrations

Prior knowledge with EMR/PACS solutions is an advantage

Background in training of clinical and OR staff required

Knowledge of the Procedural/Operating Room environment required

Excellent analytical and problem-solving skills required

Expertise and experience in delivering consulting services to the value to the customer required

Ability to deliver consistent and effective communication

Ability to discover and understand customer needs engage and inspire customers to adopt new and effective solutions

Highly organized and able to manage time in a fast-paced environment

Strong communication skills both written and verbal in Italian and English

Travel >75%

Additional Information :

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

Remote Work :

Yes

Employment Type :

Full-time