Rooms Division Manager (parental leave coverage)

Reporting to the General Manager the Rooms Division Manager provides strategic and hands-on leadership across Front Office Reservations and Housekeeping ensuring seamless guest journeys strong commercial outcomes and a high-performing engaged team.

You will balance operational detail with strategic oversight ensuring brand standards compliance and luxury service expectations are consistently met while developing future leaders and fostering a culture of belonging.

Key Responsibilities

• Lead Rooms departments operations to deliver exceptional luxury guest experiences; ensuring areas consistently meet brand standards and NZ legislative obligations

• Drive strong financial performance through effective management of revenue labour and controllable costs

• Analyse performance forecasts and guest feedback to identify trends and implement improvements

• Recruit develop coach and retain high-performing Rooms leaders and teams

• Champion Accors Heartist culture leadership standards and service excellence

• Maintain visible hands-on leadership within operations and guest-facing environments

• Oversee key decision making for our inhouse reservations and leisure groups reservations team

• Maintain strong guest profile and history systems to personalise service delivery and actively manage guest feedback complaints and service recovery

• Oversee supplier relationships contracts and rooms-related services

• Promote a safe compliant and sustainable workplace aligned with Accors WHS and ESG commitments

• Act as an Accor ambassador representing the brand with guests partners and stakeholders

Qualifications :

You are a confident commercially astute hospitality leader with a passion for rooms operations and people leadership.

You will bring:

• Proven leadership experience across Front Office Housekeeping or Rooms operations preferably within a luxury environment & in a large Hotel
• Proven experience in budgeting forecasting and revenue management
• A hands-on leadership style with strong coaching and mentoring capability & ability to provide operational on the floor support as required
• Excellent communication stakeholder management and decision-making skills
• You will need to hold open working rights for New Zealand to be considered for this role.

Additional Information :

Bring passion and dedication to excellence and we will recognise your contribution with a variety of benefits rewards and development opportunities. 

• We offer competitive pay plus benefits including daily staff meals and dry-cleaning and laundry allowance
• EAP well-being and mental health supports available progressive policies and rainbow inclusive policies and practices.
• Take part in social activities and community involvement initiatives through the year.
• Receive unparalleled training development and support from Accor leadership training programmes.
• Discounted Hotel stays food and beverage rates and Spa treatments worldwide - for yourself and for friends and family across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Refer a friend incentive
• Supportive and friendly working environment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.

Remote Work :

No

Employment Type :

Full-time