Staff Software Engineer UIUX

For this position we are open to fully remote as well as the following office locations:   San Diego CA;  Orlando FL;  Atlanta GA; Chicago IL;  Waltham MA

The ServiceNow engineering organization is a dynamic group of builders thinkers and problem-solvers dedicated to delivering scalable AI-powered software products that elevate how organizations work. We value clean architecture intuitive user experiences and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products.

About the Team

We are seeking a Staff Software Engineer to lead the design and engineering of next-generation humanAI experiences in ServiceNow Global Cloud Services OODP (Observability and Ops Data Platform) Team. This role sits at the intersection of UX design AI/LLM technology and software engineering focusing on building intuitive trustworthy and adaptive interfaces for AI-powered observability products.

As a Staff-level contributor you will drive strategy design and execution of AI-powered observability products shaping how users interact with agentic AI systems. You will partner closely with designers product managers customers and engineers to bring human-centered AI experiences to life.

What you get to do in this role:

• Lead the design and development of the next generation of AI-powered agentic user experiences blending innovation usability and trust.
• Partner with global teams to drive end-to-end product design and implementation owning features from design through delivery.
• Define and standardize best practices across the development cycle including design code reviews automation and integration of AI orchestration and retrieval systems (RAG).
• Research and adopt emerging AI UX and multi-modal interaction technologies to improve scalability and productivity.
• Design and develop scalable maintainable and reusable software components with a strong emphasis on performance and reliability.
• Build intuitive and extensible user experiences using modern UI frameworks ensuring flexibility for customer-specific needs.
• Integrate automated testing into development workflows to ensure consistent quality across releases.
• Participate in design and code reviews to ensure best practices in performance maintainability and testability.
• Develop comprehensive test strategies covering functional regression integration and performance aspects
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
• Promote a culture of engineering craftsmanship knowledge-sharing and thoughtful quality practices across the team.

Qualifications :

To be successful in this role you have:

• Experience in leveraging critical thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 8 years of experience in software engineering with a Bachelors Degree; OR 6 years with a Masters Degree; OR 3 years with a PhD.
• A demonstrated track record of delivering high-quality products.
• Proficiency in Javascript Java or similar object-oriented languages.
• Expert-level skills with modern front-end frameworks such as React Angular or Vue.
• Strong knowledge of data structures algorithms object-oriented design design patterns and performance optimization
• Familiarity with automated testing frameworks (e.g. JUnit Selenium TestNG) and integrating tests into CI/CD pipelines
• Understanding software quality principles including reliability observability and production readiness.
• Ability to troubleshoot complex systems and optimize performance across the stack.
• Experience with AI-powered tools or workflows including validation of datasets model predictions and inference consistency.
• Comfort with development tools such as IDEs debuggers profilers source control and Unix-based systems

Why Join Us

• Build and deliver high-impact software that powers digital experiences for millions of users.
• Collaborate in a culture that values craftsmanship quality and innovation.
• Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.
• Be part of a culture that encourages innovation continuous learning and shared success.

GCS-23

For positions in this location we offer a base pay of $166500 - $291400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time