Implementations Advisor I

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Implementations Professional do at Fiserv

You will play a vital role in ensuring that Fiserv delivers on its commitments to our financial institution partners. Your efforts will drive client satisfaction by working closely with stakeholders across the organization to provide a seamless client experience from initial engagement through project completion.

What you will do:

• Provide leadership and oversight within Fiservs Conversions and Implementations team supporting the Optis Platform and onboarding new customers.
• Serve as the clients single point of contact from the projects initial discovery phase through the completion of the warranty phase.
• Document timelines requirements and deliverables while managing expectations.
• Develop and execute a formal communication plan that includes regular update calls email communications and meeting recaps.
• Ensure tasks are completed and bring the project to closure.
• Proactively manage risk identify blockers escalate as necessary and ensure project commitments are completed on time with a high degree of quality.
• Develop a strong understanding of all internal Fiserv processes that may affect project delivery.
• Work in a fast-paced environment and directly influence Fiservs clients by enabling best-in-class services that enhance consumer experiences improve client efficiency and modernize client engagement workflows.

What you will need to have:

• 3 years of experience in implementations business systems analysis project management or coordination roles and/or working in a customer service oriented and time-sensitive environment motivated by project timelines
• Ability to manage client expectations document key deliverables and ensure project milestones are met.
• Strong communication skills including the development of formal communication plans.
• Capability to manage project risks and escalate issues as necessary.
• Understanding of internal processes affecting project delivery.
• Experience working in a fast-paced environment with a focus on client satisfaction.
• Fiserv systems experience.
• Travel required: 2-5 trips annually

What would be great to have:

• Experience working with the Optis Platform.
• Experience in the financial services industry.
• Previous conversion experience
• Understanding of the Credit Card Issuing Industry and associated products
• Bachelors degree

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Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.