Director, Machine Learning Engineering GAI Search Platform Moveworks

ServiceNow

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profile Job Location:

Mountain View, CA - USA

profile Monthly Salary: Not Disclosed
Posted on: 7 hours ago
Vacancies: 1 Vacancy

Job Summary

Director Machine Learning Engineering - GAI Search Platform

As the leader of a team of talented machine learning engineers your foremost objective will be to establish a ML platform facilitating AI-powered enterprise search applications leveraging large language models (LLMs). You will guide a team in architecting the ranking systems developing a framework and providing tools to ensure system health while also solidifying model training and evaluation workflows. Your team will occupy a pivotal role connecting search infrastructure with ML-based ranking and will ultimately be accountable for the stability and performance of enterprise search products built on top of the platform. 

Your teams ownership of the search platform is crucial to the companys search product lines with success measured by its enablement capabilities. This platform should facilitate rapid iteration on model enhancements for relevance engineers allowing them to improve ML metrics with a clear understanding of performance tradeoffs. Additionally it should enable product engineers to develop novel search applications with ease.

You will be responsible for guiding the teams technical direction managing project timelines and ensuring the robustness efficiency and innovation of our machine learning based search systems. Your team will collaborate closely with search infrastructure and relevance engineers and partner with product design and customer success teams to jointly achieve business objectives.

What youll do:

  • Team Leadership:
    • Recruit hire and mentor a high-performing team of machine learning engineers.
    • Maintain a system focus mindset in your team. 
    • Foster a collaborative and inclusive team culture promoting knowledge sharing and continuous learning.
    • Set clear goals provide regular feedback and promote professional growth and development of team members.
  • Project Management:
    • Develop and manage project plans timelines and budgets for machine learning initiatives.
    • Ensure the successful execution of projects from ideation and prototyping to production deployment.
    • Collaborate with cross-functional teams to define project requirements and priorities.
  • Technical Leadership:
    • Drive the technical vision and strategy.
    • Guide the integration and application of large language models (LLMs) and retrieval-augmented generation (RAG) techniques to enable modern intelligent search experiences.
    • Oversee the research development and deployment of machine learning models and algorithms.
    • Stay current with the latest advancements in the field and ensure that our projects leverage cutting-edge technologies.
  • Quality and Performance:
    • Implement best practices for model development data pipelines and model evaluation.
    • Monitor and optimize the performance scalability and reliability of machine learning systems.
    • Ensure that our AI solutions meet high standards of accuracy and efficiency.
  • Stakeholder Communication:
    • Collaborate with leadership product managers customer success staff and other teams to align machine learning initiatives with business goals.
    • Provide regular updates and reports on project status challenges and successes to stakeholders.
    • Advocate for platform usability by gathering feedback from internal relevance and product engineers and ensuring their workflows are fully supported.

 


Qualifications :

What you bring to the table:

  • Masters degree in Computer Science  or a related field. A Ph.D. is a plus.
  • 8 years of experience in machine learning or software engineering including 3 years in technical leadership or management roles. 
  • Proven technical expertise that has been recognized at Staff Engineer (comparable to Google/Meta L6) or above level.
  • Proven experience managing high-performing teams including mentoring and supporting Staff-level (I6) or higher engineers with a strong track record of delivering technically ambitious production-grade projects.
  • Proficiency in programming languages such as Python Golang C.
  • Excellent problem-solving and analytical skills.
  • Strong communication skills.
  • Knowledge of software engineering best practices and experience with deploying machine learning models in production environments.

 


Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. 


Remote Work :

No


Employment Type :

Full-time

Director Machine Learning Engineering - GAI Search PlatformAs the leader of a team of talented machine learning engineers your foremost objective will be to establish a ML platform facilitating AI-powered enterprise search applications leveraging large language models (LLMs). You will guide a team i...
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Key Skills

  • Go
  • Lean
  • Management Experience
  • React
  • Node.js
  • Operations Management
  • Project Management
  • Research & Development
  • Software Development
  • Team Management
  • GraphQL
  • Leadership Experience

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