Senior Staff Machine Learning Engineer, GAI Search Platform Moveworks

Mountain View, CA - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

What You Will Do

We are looking for senior/staff engineers to join our GenAI Search Platform team to improve our search-based question answering systems utilizing both traditional machine learning and cutting-edge generative AI technologies. At Moveworks we build conversational search systems to provide instant answers to enterprise users questions. We deliver business intelligence support by combining modern information retrieval with the latest advancement in natural language understanding including LLMs (large language models). By accurately retrieving matching ranking and summarizing text snippets grounded in heterogeneous knowledge sources our search products are reshaping the enterprise search experience for millions of our customers employees.

For the Search Platform we are looking for passionate leaders who can provide technical direction and thoughtful coaching to our team of search and machine-learning engineers. The search platform team works closely with the ranking product design infrastructure and data science teams to drive our agentic search products to the next generation of capabilities focusing on performance and enterprise readiness.

Were building a team that thrives on moving fast solving challenging product and engineering problems and providing value to our customers. To be successful youll be partnering with product user experience customer success and other engineering teams to identify define and build elegant solutions.

Architect powerful elegant abstractions to enable ranking and product teams to contribute safely and easily to the codebase.
Develop algorithm frameworks to support diverse conversational search applications such as multi-turn multi-hop question answering systems.
Drive the development of our search platform with new LLM-enabled generative AI features in a fast-paced environment. This platform would enable product teams to build new applications and features quickly ship new prototypes to customers at scale evaluate and iterate on ranking improvements in a systematic manner and enforce guarantees on quality security privacy and scalability.
Develop systematic evaluation metrics and methodology for our search models leveraging LLMs to address unique challenges in the enterprise such as security and privacy.
As a technical leader you will help build a high-performing team with an inclusive and positive team culture.
As a technical leader you will iterate on our interview processes and close candidates to help grow the team. You will also coach and mentor engineers at different levels to achieve their career goals.

Qualifications :

What You Bring To The Table

5 years of engineering with 2 years of experience as a senior engineer (technical lead) leading a team of software engineers.
Passionate about helping product and ranking teams move faster and scale their solutions better in an environment where everyone cares deeply about customer impact and success.
First-hand experience relevant to search platforms such as traditional information retrieval search ranking and relevance recommendation systems or question answering systems.
Background in text processing information retrieval natural language understanding or machine learning.

Nice to Have

Experience with (or desire to learn) large language models retrieval augmented generation (RAG) and agents.
Experience in Python. Contributing to mature python libraries or platform code including open-source repositories is a nice to have.
Experience in Golang (not required).

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

Employment Type :

Full-time

What You Will DoWe are looking for senior/staff engineers to join our GenAI Search Platform team to improve our search-based question answering systems utilizing both traditional machine learning and cutting-edge generative AI technologies. At Moveworks we build conversational search systems to prov...

What You Will Do

Architect powerful elegant abstractions to enable ranking and product teams to contribute safely and easily to the codebase.
Develop algorithm frameworks to support diverse conversational search applications such as multi-turn multi-hop question answering systems.
Drive the development of our search platform with new LLM-enabled generative AI features in a fast-paced environment. This platform would enable product teams to build new applications and features quickly ship new prototypes to customers at scale evaluate and iterate on ranking improvements in a systematic manner and enforce guarantees on quality security privacy and scalability.
Develop systematic evaluation metrics and methodology for our search models leveraging LLMs to address unique challenges in the enterprise such as security and privacy.
As a technical leader you will help build a high-performing team with an inclusive and positive team culture.
As a technical leader you will iterate on our interview processes and close candidates to help grow the team. You will also coach and mentor engineers at different levels to achieve their career goals.

Qualifications :

What You Bring To The Table

5 years of engineering with 2 years of experience as a senior engineer (technical lead) leading a team of software engineers.
Passionate about helping product and ranking teams move faster and scale their solutions better in an environment where everyone cares deeply about customer impact and success.
First-hand experience relevant to search platforms such as traditional information retrieval search ranking and relevance recommendation systems or question answering systems.
Background in text processing information retrieval natural language understanding or machine learning.

Nice to Have

Experience with (or desire to learn) large language models retrieval augmented generation (RAG) and agents.
Experience in Python. Contributing to mature python libraries or platform code including open-source repositories is a nice to have.
Experience in Golang (not required).

Additional Information :

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

Remote Work :

Employment Type :

Full-time

Key Skills

Keyword Research
Web Content
CSS
URL
Link Building
Database
Semrush
Search Results
HTML
Client Relationships
JavaScript
Client Websites
On Page optimization
Technical Reports
Analytics

Apply Now

About Company

ServiceNow

Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click