Workplace Services Experience & Events Lead

About The Team

ServiceNow is changing the way people work. With a service-orientation toward the activities tasks and processes that make up day-to-day work life we help the modern enterprise operate faster and be more scalable than ever before. The Real Estate and Workplace Services team is devoted to creating inspiring and functional workspaces that embody ServiceNows culture and values. We oversee all aspects of ServiceNows global workspaces including design food services transportation and inclusive environments.

Job Description

We are seeking an organized and dynamic Workplace Services Experience & Events Lead to join our team at New York Hudson this key role you will be responsible for curating organizing and managing a wide range of company events including social gatherings large internal meetings customer engagements employee training sessions and providing conference room support. Your efforts will focus on enhancing employee experiences fostering collaboration and creating a positive engaging company culture in a fast-paced rapidly growing technology company.

You will work closely with business leaders and cross-functional teams to design and execute internal events that strengthen company culture boost employee engagement and promote collaboration across departments. This role requires strong communication skills and the ability to act as a liaison between various stakeholdersensuring that events and initiatives align with the companys values and goals and contribute to an exceptional employee experience.

*This position requires on-site presence (5 days/week 8am-5pm M-F) with flexibility for evening events and reports to the Workplace Services Regional Lead.

Key Responsibilities:

Relationship management

Lead and guide a team to support the customer and employee experience at our Santa Clara campus to cultivate a collaborative and inviting environment across the entire site.

Take a proactive approach to all relationships. Constantly seeking anecdotal and hard data from all stakeholders.

Uber focus on customer service at the core of your planning and decision making.

Act as a single point of contact and maintain a direct client relationship with internal stakeholders (including C-suite leadership) to understand their objectives and translate them into clear experiential events with measurable impact; and successfully deliver events that consistently raise the bar.

Develop effective relationships with strategic partners at the senior level.

Develop and manage a strong bench of vendors that can support a broad and varied range of events

Proactively meet with key partners regularly to share facilities information solicit input and resolve issues effectively.

Develop reporting matrix that can be used to clearly identify key stakeholders and manage events.

Leadership & Quality Management

Coordinate with Lobby Ambassadors with a focus on employee experience.

Plan manage and execute events which include but not limited to company events cultural and social events internal customer meetings and other related activities at the HQ Santa Clara campus.

Partner closely to plan Employee Belonging Groups (EBG) to deliver events that celebrate the diversity of our company and model inclusion.

Serve as primary contact for our business leaders to book large meeting rooms coordinate space set-up provide catering solutions and ensure overall success of our on-site events and meetings.

Build robust reporting methodology that tells a comprehensive story of the activity at the site.

Act as a subject matter expert for employee and workplace experience programs including lobby ambassadors to be inclusive of the employee experience.

Coordinate with registration and customer service teams to plan and deliver efficient onsite badge pick-up experience.

Ensure materials for on-site or site-specific events such as signage swag distribution and gift packaging are distributed and displayed.

Have a hospitality/concierge mindset with a goal of creating memorable experiences.

Create and implement an equitable employee engagement strategy and report to senior stakeholders.

Liaise negotiate and collaborate with key partners to ensure delivery of all event requirements (AV/DT Travel Marketing Workplace Services Security Sourcing and Finance)

Follow standard processes and project manage the execution of in-person events with an eye on creating efficiencies (i.e. flow) and promoting ways to help with productivity and connections.

Develop and control event schedules deadlines budgets and activities.

Leverage data insights to measure and refine these experiences ensuring continuous improvement.

Maintain a high level of communication with all stakeholders throughout the planning and execution of events.

Always be on the lookout for evolving methods to innovate the attendee experience.

Qualifications :

To be successful in this role you have:

Skills and Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Bachelors degree (or equivalent/relevant experience) in Marketing Communications Event Planning Hospitality or related field.
• Minimum 5-7 years of experience in event planning corporate hospitality and/or employee engagement.
• Commitment to hospitality ensuring that all actions contribute to a positive customer experience.
• Be proactive and out-going solutions-oriented mindset with a focus on delivering exceptional employee and event experiences.
• Lives in and is immersed in the NYC area and culture and will be onsite in the Hudson Yards site regularly.
• Excellent interpersonal and communication skills.
• Senior Stakeholder engagement and client relationship management.
• Proven experience working collaboratively with multiple stakeholders in a fast-paced high-growth environment.
• Displays strong project management skills and event programming experience along with a white-glove hospitality mindset.
• Experience negotiating contracts with vendors and managing a broad spectrum of budgets.
• Highly efficient and organized with strong attention to detail skilled at juggling multiple tasks and time management.
• Highly passionate about curating unique gatherings connecting with people and building effective trusting relationships with team and stakeholders members.
• Expertise in all stages of the event management process -Confident in presenting new ideas that excite engage and energize peers and leadership.
• Skilled at culture-building and understanding what drives engagement in the workplace.
• Creative problem solver with a can-do and customer-centric attitude.
• Comfortable dealing with the unknowns and surprises that occur in event planning.

If you are passionate about creating memorable experiences and have a talent for planning and executing events we encourage you to apply for this exciting opportunity.

JV20

For positions in this location we offer a base pay of $104400 - $121350 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time