Sr. Sales Operations Manager
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Job Summary
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
About the team and the role
The Global Sales Operations team supports eBays Global Seller Development (GSD) organization by building clear operating rhythms scalable processes and data-informed decision-making that enable seller growth and business performance. The team works closely with Business Development Account Management Partnerships and Integration teams to strengthen execution and operational consistency across regions.
The Senior Sales Operations Manager plays a central role in how GSD plans runs and evaluates its business. This role owns core sales operating mechanisms such as pipeline and performance reporting forecasting inputs and Weekly and Quarterly Business Review cadences. Acting as a bridge between strategy analytics and commercial execution the role translates business priorities into clear operating models metrics and repeatable ways of working. The role partners closely with GSD leadership and cross-functional teams including eBay Live Analytics CRM Finance Product and Category teams.
What you will accomplish
- Establish and evolve core sales operating cadences including WBRs QBRs forecasting and leadership reporting ensuring insights are accurate clear and action-oriented.
- Build and maintain dashboards critical metric frameworks and reporting views that track pipeline health seller performance forecasts and progress against strategic goals.
- Define and improve pipeline management standards forecasting inputs and sales hygiene expectations in partnership with sales leadership and CRM teams.
- Support go-to-market execution through resource planning coverage models segmentation logic and prioritization frameworks.
- Lead cross-functional initiatives from problem definition through delivery rollout and post-launch measurement managing dependencies and timelines across multiple workstreams.
- Translate sales seller and operational data into insights that surface trends risks and opportunities driving leadership decisions and commercial actions.
- Design document and continuously improve scalable operating models and processes across the seller lifecycle supporting adoption through clear communication and measurement.
What you will bring
- Experience in Sales Operations Business Operations or Commercial Operations within a technology marketplace or platform-based sales environment.
- Proven ownership of business cadence forecasting and performance reviews including WBRs QBRs and executive-level reporting.
- Ability to synthesize complex data into clear structured narratives that support leadership decision-making.
- Hands-on experience with Salesforce CRM including pipeline management reporting dashboards and sales process enforcement.
- Experience using analytics automation or AI-enabled tools to improve operational efficiency consistency or decision-making.
- Strong program and project management skills including scoping prioritization documentation and partner alignment.
- Comfort working independently in fast-paced evolving environments with exposure to global or multi-regional sales organizations scaling teams or live commerce sales motions.
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Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.
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Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Founded in 1995 in San Jose, Calif., eBay (NASDAQ: EBAY) is where the world goes to shop, sell and give. Whether you’re buying new or used, common or luxurious, trendy or rare – if it exists in the world, it’s probably for sale on eBay. Our great value and unique selection help every ... View more
