Customer Operations Premium Order Coordinator

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Customer Operations - Premium Order Coordinator

Location: Shoeburyness

Salary: 26500

Hours: 40

About the role:

To provide effective and efficient administration and real time customer support to the Customer Operations Premium Support Team enabling an exceptional level of service to Onecom customers. The service will be pro-active timely and informative balancing the needs of the Business and the customer.

What makes you a great fit:

• Attention to detail and accuracy

• Excellent organisational skills

• Strong written and verbal communication skills

• Customer focused and passionate about service

• Ability to work to strict deadlines and prioritise workload

• Pro-active approach and ability to use initiative

• Must be able to work under pressure and remain calm in stressful situations

• Strong analytical skills

• Adaptable and self-motivated

Key responsibilities:

• Order processing for Enterprise accounts from receipt through to completion

• Ensuring an order is dispatched and received

• Following any bespoke order processes this will vary on a variety of accounts.

• Utilising and adapting templates to provide updates internally and externally

• Working the case list chronologically

• Setting tasks for the Customer Service Account Managers where required

• Action administrative changes on Enterprise Accounts with Vodafone and internal systems

• Ad-hoc support to Enterprise Accounts for urgent and/or larger scale tasks

• Perform credit checks for new Customer accounts

• Use the Onecloud portal

Perks for our People:

• Holidays: 25 days bank holidays and buy/sell options

• Other Leave: Birthday day off 12 paid hours for flexible use Volunteer day

• Lifestyle: 9% combined pension contribution and 4x salary life assurance

• Rewards: Quarterly and annual employee awards discounts on tech

• Socials: All-expenses-paid company events

• Development: In-House Training Academy

• Wellbeing: 24/7 access to mental health support Calm App discounted gym membership free breakfast & fresh fruit eye-care vouchers financial wellbeing support

Who we are:

Onecom is an award-winning provider of Communication Technology trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ED&I:

We are committed to equity diversity and inclusion and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.