Director, Accounting Services

Role Summary

A senior operations and transformation leader with 12 years of experienceacross BPO Finance & Accounting managing large-scale global delivery teams of 1000 FTEs. Responsible for endtoend multitower service delivery digital transformation commercial governance and strategic client partnership.

Key Requirements

• 12 yearsin BPO operations Finance & Accounting services (Automotive domain added advantage)
• 5 years in senior leadership or directorlevel roles leading large-scale global operations of 700 FTEs.
• Strong experience in multitower delivery governance contract negotiations and operational excellence.
• Deep expertise in digital transformation automation AI analytics and ERP/platform modernization. SAP is preferred.
• Strong commercial acumen with a proven track record in managing RFPs RFQs budgets revenue and profitability.
• Excellent executive-level stakeholder engagement communication and relationship management skills.
• Available to work in UK hours from Kochi Conduent office.

Key Responsibilities

Strategic & Operational Leadership

• Define and execute operational strategy for global multitower delivery aligned with organizational and client priorities.
• Oversee daytoday operations for 1000 FTEs ensuring performance stability governance rigor and seamless service delivery.
• Drive resource planning workforce optimization and operating model alignment across global locations.
• Act as senior escalation authority across operations technology HR finance and enabling functions.

Digital Transformation & Process Excellence

• Lead automation AI analytics and ERP modernization initiatives to enhance efficiency accuracy and cycle time.
• Develop and execute transformation roadmaps and standardized global operating models.
• Drive continuous improvement process reengineering and operational scalability across delivery centers.

Financial Governance & Commercial Management

• Own portfolio-level financial management including budgeting forecasting revenue assurance and cost optimization.
• Ensure commercial discipline profitability targets and contractual compliance.
• Evaluate commercial models contract modifications and investment scenarios.

Client Leadership & Business Growth

• Serve as executive-level partner to senior client stakeholders presenting insights performance narratives and strategic recommendations.
• Lead QBRs/MBRs governance councils escalations and contract or performance discussions.
• Support business development through solutioning client presentations and identifying upsell/expansion opportunities.

Talent Leadership & Organizational Development

• Provide leadership to 1000 FTEs driving capability building succession planning and talent development.
• Foster a highperformance culture focused on accountability innovation and continuous improvement.
• Mentor senior managers and emerging leaders to strengthen organizational depth.

Education

• Masters degree required(Finance Accounting Business Operations or related fields).
• CPACA or MBA from premium institutes preferredfor advanced strategic and financial responsibilities.
• Certifications such as Lean Six Sigma (Green Belt/Black Belt)are highly desirable.