Sr. Executive cum Assistant Manager ApplicationSoftware Technical Support(Leading Financial services)

Job Summary:

We are seeking a highly skilled and experienced Application/Software Technical Support - Sr. Executive cum Assistant Manager. The ideal candidate will have a strong background in the banking and financial services domain particularly in NBFC and NBFC-MFI applications support.

Key Responsibilities & Support Activities:

• Provide technical support for applications such as Craft Silicon Core Banking LOS/LMS and other LOS/LMS solutions used across the NBFC and NBFC-MFI domains.
• Troubleshoot and resolve application issues ensuring minimal Resolution time.
• Collaborate with cross-functional teams to implement and maintain application solutions.
• Develop and maintain technical documentation and user guides.
• Train and mentor junior support staff fostering a culture of continuous learning and improvement.
• Assist in the planning and execution of application upgrades and new implementations.
• Stay updated with the latest industry trends and technologies to provide innovative solutions.
• Act as the primary point of contact for all platform-related activities managing the configuration and integrations.
• Provide support troubleshoot issues and ensure platform updates and improvements are effectively implemented.
• Develop and deliver training sessions user guides and best practices to ensure the platform is effectively used across the organization.

Key Skills:

• Strong problem-solving skills and the ability to work under pressure.
• Ability to work independently and as part of a team.
• Strong organizational and multitasking abilities.
• Any additional certifications in database management applications management will be advantageous.
• Project management experience with platform implementations and automation projects will be an advantage.
• Basic IT programming knowledge and understanding of integration behaviours such as APIs and scripting behaviors will be an advantage.

Experience:

Minimum 3 to 5 years of experience in the banking and financial services domain specifically in NBFC and NBFC-MFI applications support.

Educational Qualifications:

• A diploma or degree in Information Technology Computer Science or a related field is an added advantage.
• Graduate/Post Graduate in Computer Science or related field.
• PG Diploma in a relevant discipline is preferred.

Required Skills:

application suupportTechnical