Identity Operations Engineer

We are UMG the Universal Music Group. We are the worlds leading music everything we do we are committed to artistry innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music music publishing merchandising and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters and we produce distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How Youll LEAD:

As a key member of the UMG Operations Center the Identity and Access Management Engineer is responsible for ensuring our Identity Management and Messaging environments including Active Directory functions at peak efficiency. The position will be a team player working to expand the integration of our identity management solutions with our enterprise applications support day-to-day administration reporting troubleshooting and operations of our Identity Management addition to having strong technical skills you must be comfortable in effectively communicating with business end users technical IT teams business partners network providers and business process outsourced vendors all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment.

How Youll CREATE:

• Utilize best practices to ensure that solutions protect information resources against unauthorized use inappropriate degrees of access disclosure damage and/or loss.
• Troubleshoots and resolves issues related to identities systems access accounts authentication authorization entitlements and permissions.
• ITIL-based operational support and acts as a technical resource for the Active Directory infrastructure including incident change and problem management.
• Provides support of on premise and cloud-based equipment and configuration including but not limited to Domain Controllers SaaS applications such as Azure Active Directory M365 Duo CyberArk YubiKey Microsoft Identity Management Splunk and Active Roles servers.
• Complete the key metric reporting and analysis for the Identity Management environment as required.
• Work to ensure audit tasks related to Identity Management are completed on time with participation of appropriate parties.
• Participate in security incident response teams as needed
• Utilize industry best practices for appropriate standards processes procedures tools and documentation.
• Ensure the maintenance patching operating and monitoring of IAM systems is in place and completed on schedule.
• Participate in on-call rotation and as such work outside of standard business hours will occasionally be required.
• Participate in developing automation to reduce the time spent on routine tasks.
• This position will be shift-based

Bring your VIBE:

Essential:

• Solid technical skills in the Identity Management space including Active Directory.
• Minimum of five years directly related experience in Identity & Access Management (IAM)
• A strong ability for troubleshooting and problem analysis is required along with the ability to clearly communicate the results of problem analysis to business stakeholders IT support teams and network providers to quickly and effectively resolve operational issues.
• Experience troubleshooting and solving issues related to identities systems access accounts authentication authorization entitlements and permissions
• Hands on experience of Active Directory operation and support including Active Directory Infrastructure components (FSMO roles) delegated administration group policies OU admin & Site replication ADFS Exchange operation and support including OWA SMTP services and routing / costing

• Customer service driven/focused with a proactive and positive can-do approach. Demonstrates commitment to organizations policy framework and practices continuous improvement.

• Hands-on experience and skills with systems such as M365 and ServiceNow are required. Experience with ServiceNow orchestration into Active Directory M365 Zoom Slack Box or Teams is a plus.

• Demonstrated current work experience supporting integrated IAM solutions such as Azure Active Directory Active Roles Duo MIM and CyberArk
• Demonstrated organizational skills attention to detail and ability to work both independently and as part of a team.
• Solid written oral and interpersonal communications skills
• Knowledge of Systems Reliability Engineering principles automation and AI

Desirable:

• Bachelors Degree in Computer Science or Engineering or closely related field or comparable education and experience.
• Understanding of Microsoft Teams group/system policies survivable branch appliances unified messaging and federation
• Experience configuring and managing IT systems with technologies such as Java JavaScript XML SOAP JSON/REST SQL RDBMS Linux Windows and databases
• IT Certifications including MCSE Certification specialization in Identity Management Certified Access Management Specialist (CAMS) and ITIL Foundations certifications desired

• International experience beneficial; multiple language skills a plus

Perks Playlist:

Join an entrepreneurial global organization where authenticity boldness creativity connection drive and insight arent just valuestheyre how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical dental and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes spa treatments meal services travel and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama Arizona Georgia Mississippi North Carolina South Carolina Tennessee and Utah.

For more information please click on the following links.

E-Verify Participation Poster:English / Spanish

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Job Category:

Salary Range:

The actual base salary offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.