Helpdesk Manager 12 month FTC
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Job Summary
The Role
Were looking for an organised and disciplined Helpdesk Manager who can lead and support their team ensuring best-in-class technology support is the day-to-day norm.
Youll be leading our established Technology team keeping service standards consistently high across the business. Youll take ownership of our Helpdesk function ensuring a world class user experience is maintained from day one. Youll manage and develop a team of 3 Support Engineers reporting into the Head of Technology Operations and working closely with teammates across the wider Technology function in a collaborative supportive environment.
In this role youll build strong positive relationships shaping and running our Helpdesk function leading and improving our helpdesk tools. Youll bring structure and focus supporting the team through regular one-to-ones mentoring and giving honest feedback while making sure service and incident escalations are handled properly. Youll be responsible for ensuring tickets are fixed in a timely manner without being stuck in the weeds doing tickets yourself. That said youll be happy to jump in during holidays or busy periods when needed. Were looking for someone who takes real pride in what they deliver helps new starters feel set up from day one and brings a supportive people-first approach that helps the team build confidence and improve their stakeholder -facing skills.
Youll have a background in technology service delivery or Helpdesk management; it would be ideal if youve worked in a fast-paced environment with multiple stakeholders. That way youll already understand the kinds of issues that can arise - and youll be confident dealing with them in a calm practical proactive and collaborative way.
Ours is a high-performance culture. High performance in this role means leading with pride having compassion for your team whilst ensuring seamless service to Mount Anvil teammates. We are always open to new ideas so if you see something that can be improved by all means improve it. Mentoring is a big part of this role we have a young vibrant and dedicated helpdesk team we want a new teammate that can lead from the front and get the best of them!
This is a culture where youll be giving and getting feedback from day one because we think its the fastest way to learn and to build trust. We want to be challenged by you too we hate unnecessary hierarchy and my way or the highway has no place here. So if youre interested in working on a new flagship scheme apply now!
Mount Anvil
What we do: Weve worked in partnership for 31 years to create outstanding places in London. Were growing with our construction turnover doubling and with a pipeline of new projects where were raring to get started and make a difference.
Why were here: Were here to pursue better differently.
Better: One of The Sunday Times 100 Best Small Companies to Work For for over a decade winner of multiple Pride In The Job and WhatHouse awards for our people and the quality of our homes and proud to have the nations best site in our ranks (winning the highest possible marks across the Considerate Constructors Schemes five areas the first site ever to do so in 22 years of the CCS).
Differently: Our culture is unusual. Different means more transparent with information. More direct with feedback that helps us all grow. More rigorous about setting goals then giving more freedom to go and achieve them. Its definitely not for everyone. We dont hire know-it-alls we hire learn-it-alls. As our CEO Killian says: We work hard to find people who thrive on context and responsibility rather than rules and procedures. We then work like owner managers not a leader and a load of helpers.
Benefits:
Private medical insurance for you through Vitality (including discounts on spa breaks cinema tickets and your food shopping free Starbucks 50% off Virgin Active Membership and more).
Income Protection Insurance to help you cope financially if youre unable to work due to illness or injury Life Assurance equivalent to four times your salary 25 days annual leave & Bank Holidays enhanced maternity and paternity leave and workplace nursery salary sacrifice allowing you to save tax and NI on monthly nursery fees.
We think the best benefit of being here is the learning culture and the ability to make a real difference we dislike hierarchy and politics and not my job isnt in our vernacular. Which means if you really care about raising the bar and really want to feel connected to the end product as opposed to like a cog in a big machine this could be the place for you to grow your career.
Required Experience:
Manager
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
We’ve built quality homes in London for 30 years, from new builds to converted heritage properties, that offer a secure investment and leave a lasting legacy.
