Digital Platform Policy Support Specialist – Dutch Speaker
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Digital Platform Policy Support Specialist Dutch Speaker
Location: LACS Santos Lisbon Portugal (On-site)
Start Date: 2 March 2026
Schedule: Rotational shifts MondaySaturday (08:0020:00)
About the Role
We are looking for a Dutch-speaking Digital Platform Policy Support Specialist to join our on-site Customer Support & Trust & Safety team.
In this role you will support users and platform partners by reviewing policy-related cases assisting with account and content inquiries and ensuring that community and platform standards are consistently applied.
You will act as a key point of contact between users and the platform contributing to a safe compliant and high-quality digital environment.
No prior experience is required comprehensive training will be provided.
Key Responsibilities
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Review and manage policy-related cases and user support requests
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Assist users with account content and platform-related inquiries
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Apply internal policies and guidelines to moderation and support decisions
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Escalate complex or sensitive cases to internal specialist teams when necessary
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Provide high-quality support via digital communication channels
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Ensure accuracy consistency and efficiency in case handling
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Contribute to maintaining a safe and trusted online ecosystem
Requirements
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Native or fluent Dutch (C1/C2 level)
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Good English communication skills
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Strong attention to detail and sound decision-making abilities
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Comfortable working with potentially sensitive online content
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Team-oriented with a customer-focused mindset
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Previous experience is a plus but not required
Compensation
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Base salary (no experience): 14000 gross/year
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Possible signing bonus:
Benefits
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Language premium: 3240 annually
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Meal allowance: 7.63 per workday (meal card)
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Transportation allowance: 720 per year
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Performance bonus: 5% of annual base salary
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Health & life insurance (family coverage included)
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Permanent contract (180-day probation period)
Relocation Support
For candidates relocating from outside Continental Portugal:
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2500 relocation bonus (paid in the first payroll cycle)
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1500 gross relocation support for candidates relocating within Portugal (100km from Lisbon)
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Assistance with accommodation search based on your preferences
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
