Senior Director, Student Experience

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Unifying Purpose Shaping Careers - We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people where we inspire a meaningful and impactful future.

Hatch Asia has been appointed as the preferred executive search partner to lead the search for a Senior Director Student Experience for a prominent higher education institution in Southeast Asia.

This is a strategic leadership role reporting to the Chief Operating Officer with enterprise responsibility for designing and governing a coherent student-centered experience across the full student lifecycle.

The Challenges

Transform fragmented student services into a deliberately designed end-to-end student experience system
Establish clear governance service standards and accountability across decentralised student-facing functions
Embed data journey mapping and service design to address pain points and improve retention and satisfaction
Partner with Digital & Technology to enable seamless omni-channel and self-service student engagement
Align academic operational and support functions to deliver a consistent experience across campuses
Drive measurable improvements in satisfaction engagement and service performance while reducing complaints and variability

What It Takes

Senior leadership experience in student experience service operations or complex service ecosystems
Strong enterprise and systems thinking with the ability to influence across academic and functional boundaries
Proven track record of translating strategy into service standards KPIs and measurable improvements
Experience leveraging data and digital enablement to enhance user journeys and operational effectiveness
High stakeholder maturity with the credibility to partner with academic leaders and senior executives
A student-centric mindset with the ability to lead cultural change toward empathy accountability and service excellence

Interested candidates please click the Apply Now Button.
All information will be kept in the strictest confidentiality.
Priority responses will be given to candidates who are shortlisted.

Employment Agency No: 11C5794

Unifying Purpose Shaping Careers - We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people where we inspire a meaningful and impactful future. Hatch Asia has been appointed as the preferred exec...

Hatch Asia has been appointed as the preferred executive search partner to lead the search for a Senior Director Student Experience for a prominent higher education institution in Southeast Asia.

The Challenges

Transform fragmented student services into a deliberately designed end-to-end student experience system
Establish clear governance service standards and accountability across decentralised student-facing functions
Embed data journey mapping and service design to address pain points and improve retention and satisfaction
Partner with Digital & Technology to enable seamless omni-channel and self-service student engagement
Align academic operational and support functions to deliver a consistent experience across campuses
Drive measurable improvements in satisfaction engagement and service performance while reducing complaints and variability

What It Takes

Senior leadership experience in student experience service operations or complex service ecosystems
Strong enterprise and systems thinking with the ability to influence across academic and functional boundaries
Proven track record of translating strategy into service standards KPIs and measurable improvements
Experience leveraging data and digital enablement to enhance user journeys and operational effectiveness
High stakeholder maturity with the credibility to partner with academic leaders and senior executives
A student-centric mindset with the ability to lead cultural change toward empathy accountability and service excellence

Interested candidates please click the Apply Now Button.
All information will be kept in the strictest confidentiality.
Priority responses will be given to candidates who are shortlisted.

Employment Agency No: 11C5794