Customer Support. German Speakers.
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Technical Support Advisor (German-speaking) On-site Barcelona
Department: Technical Support
Location: Barcelona Spain (On-site)
Working hours: 39 hours/week Monday to Friday 9:00 18:00
Start date: 03/03/2026
Work model: On-site
Job Description
We are looking for a German-speaking Technical Support Advisor to join our on-site team in Barcelona. The selected candidate will be responsible for providing high-quality technical support and customer service ensuring efficient issue resolution and an excellent customer experience.
Key Responsibilities
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Provide technical support and customer assistance to German-speaking users.
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Diagnose and resolve technical issues in a timely and professional manner.
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Log track and document incidents accurately using internal systems.
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Escalate complex cases to higher-level support teams when necessary.
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Ensure compliance with SLAs and quality standards.
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Communicate clearly and professionally with customers at all times.
Requirements
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Native or C1/C2 level German (mandatory).
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Minimum 2 years of experience in Customer Support or Technical Support.
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Comfortable using IT systems and ticketing tools.
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Strong communication skills and customer-oriented mindset.
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Ability to work on-site in Barcelona.
Nice to Have
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Additional technical knowledge (IT software hardware etc.).
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Previous experience in an international or multicultural environment.
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Intermediate level of English.
What We Offer
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Gross annual salary: 20500
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Annual bonus: up to 2000 gross based on performance.
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Stable position with a fixed MondayFriday schedule.
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Initial training and ongoing support.
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Dynamic and collaborative work environment.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
