Technical Application Specialist
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
Abbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.
Were empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day more than 10 million tests are run on Abbotts diagnostics instruments providing lab results for millions of people.
Major Responsibilities:
- Provide accurate and timely technical information advice and assistance regarding the organizations products and services before during and after a transaction to maintain and improve the organizations customer relationships.
- Deliver customer operator training in Abbott facilities or on-site
- Perform new instrument and assay implementations through to Test-ofRecord
- Provide on-site assay investigation and troubleshooting related to instruments software reagents and experimental designed
- Provide operator training and coaching on assay and instrument (hardware and software)
- Prepare technical documents and reports for implementation training and investigations
- Connect and integrate available or customize technologies to cater customers needs take lead in technical discussions analyze their needs and propose relevant product and solution offerings
- Host user meetings workshops seminars to update products information on instrumentation and support
- Track assay issues and escalation cases for reporting and work closely with global teams to maintain records and solve issues
- Use databases or other computerized systems to maintain up-to-date customer records to track the volume content and outcomes of enquiries received and to access information checklists scripts guidelines and other materials for responding to the customers enquiry.
- Work closely with other TAS and Service team to seek feedback and scope out potential lot issues
- Workflow improvement / optimization
- Any other task assigned by management from time to time
Requirements
- Bachelors Degree in Science/ Engineering (Electrical or Mechanical) or other related disciplines
- Minimum 5-7 years relevant experience and proven track record in a diagnostic laboratory in a similar position
- Strong stakeholder management skills with proven engagements with customers key stakeholders and lab staff
- Good knowledge in Technical Assay and systems to act as expert for product line responsibility
- Highly developed communication skills and ability to demonstrate empathy and engagement with customers
- Ability to identify and drive resolution of issues
- Strong experience in use of analytical tools and software
- Must be willing and able to be on standby after work hours/ work overtime to resolve issues when arises
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRLB Core Lab
LOCATION:
Singapore > Singapore : DUO Tower
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 50 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Required Experience:
IC
Key Skills
- Laboratory Experience
- SQL
- Accounts Receivable
- .NET
- DICOM
- Cash Application
- Product Demos
- Sonography
- Customer Support
- Medical Imaging
- Technical Support
- Application Support
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
