MS IT InfraCloud Senior Associate(Sr. Analyst) SNOW Developer operate

Industry/Sector

Specialism

Management Level

Job Description & Summary

Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives needs and feelings of others.
• Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

Instructions:

Please update areas marked in red Link to Tips & Tricks for Writing PwC Job Description

****Quick Tips for Reviewing your JD!

• Make sure you have the appropriate header sentence based on the level of the JD (i.e. Manager level role should start with appropriate descriptor Demonstrates extensive abilities and/or a proven record of success as a team leader: The appropriate header can be found in the Tips and Tricks document provided above.
• Be mindful of grammatical consistency; the list should either be all verb-driven or all noun-driven (but not both).
• When listing requirements under the required or preferred skills section each sentence should end in a semi-colon (;) except for the last bullet which should end with a period (.)

Job Profile Name:

*TC/Recruiting to Update*

Child Name:

*TC/Recruiting to Update*

Global LoS:

*TC/Recruiting to Update*

Global Network:

*TC/Recruiting to Update*

Global Competency Network:

*TC/Recruiting to Update*

Go-To-Market:

Managed Services

Sector:

Not Applicable

Programme Type:

Experienced

Additional Responsibilities: (This field may be used to describe the daily role duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters including spaces.)

Supports automation and AIOps tasks across IT operations. Assists with workflow orchestration data preparation for model training event correlation predictive alerting and routine scripting activities. Helps maintain dashboards monitor workflow success rates and contribute to continuous improvement of automated processes.

Minimum Degree Required: Bachelors

Degree Preferred: Bachelors or masters in science Computer Science Engineering

Minimum Years of Experience: 48 year(s)

Certifications Required: None

Certifications Preferred: AWS Cloud Practitioner; Azure Fundamentals; ITIL Foundation ServiceNOW Developer

Required / Mandatory Knowledge/Skills: (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT*

• Strong experience developing and maintaining ServiceNow workflows using Flow Designer Business Rules Script Includes and IntegrationHub
• Solid understanding of automation concepts workflow orchestration and event-driven operations within ServiceNow
• Hands-on experience with LDAP integrations for user authentication group synchronization and identity management
• Experience configuring and managing MID Servers for on-prem and hybrid integrations
• Proficiency in ServiceNow scripting using JavaScript (server-side and client-side)
• Ability to support intake workflows request routing and ticket categorization within ITSM/CSM modules
• Working knowledge of cloud-native automation services (AWS Lambda API Gateway Step Functions) and integrating them with ServiceNow
• Ability to validate workflow executions troubleshoot failures and escalate issues appropriately
• Experience reviewing automation logs telemetry signals and system logs to identify anomalies
• Experience with data collection cleansing and preparation for analytics or model tuning
• Strong documentation skills for runbooks SOPs process flows and technical designs

Preferred Knowledge/Skills: (character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES DEVELOPS FACILITATES ETC.)

• Supports development and maintenance of ServiceNow workflows using Flow Designer and IntegrationHub
• Supports LDAP-based authentication authorization and identity synchronization integrations
• Supports configuration and troubleshooting of MID Serverbased integrations
• Supports maintenance of NOW Assist or AI-driven intake workflows and routing logic
• Supports analysis of routing efficiency SLA compliance and end-user experience metrics
• Supports development of dashboards and reports for workflow performance and automation insights
• Supports discovery and evaluation of automation opportunities across IT operations
• Supports creation of proof-of-concept automations and integrations
• Supports execution monitoring failure handling and workflow optimization activities
• Supports scripting tasks for provisioning patching and repetitive IT operations

Optional / Good to Have

• Exposure to NOW Assist or other GenAI features within ServiceNow
• Experience integrating ServiceNow with conversational AI platforms (e.g. Amelia)
• Familiarity with CMDB Discovery and Service Mapping
• Experience working in regulated or enterprise-scale environments

Travel Requirements

Job Posting End Date