Program Manager Youth Engagement Services

Are you RichmondR.E.A.D.YRespect.Equity.Accountability.DiversityYOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

The Program Manager - Youth Engagement Services (YES) is responsible for overseeing and leading the design implementation and evaluation of OCWBs youth engagement programs aimed at empowering and supporting youth aged 14-24. The Program Manager ensures that the programs activities are aligned with the needs of participants and effectively provide educational social and career development opportunities. This role focuses on improving youth outcomes by providing mentorship resources and leadership to engage youth and help them achieve their goals.

Key Duties and Responsibilities:

Program Oversight & Management:

1. Program Design and Implementation:
   • Oversee the development and implementation of youth engagement programs targeting both older youth (18-24) and younger youth (14-18).
   • Ensure that all programs meet the needs of diverse youth populations providing a combination of educational career personal development and life skills.
   • Create and oversee youth development curricula that focus on building skills such as leadership teamwork job readiness financial literacy and college preparation.
2. Program Coordination:
   • Develop manage and evaluate programming that promotes positive outcomes including college and career readiness skill-building workshops internships and mentorship programs.
   • Coordinate efforts between program staff community partners and other relevant stakeholders to ensure seamless delivery of services.
   • Monitor program activities and ensure alignment with organizational goals tracking attendance engagement and participant outcomes.
3. Resource Management:
   • Ensure that resources materials and tools required for program delivery are available and properly utilized by staff.
   • Manage the program budget working with senior management to allocate funds effectively across different youth initiatives.

Team Leadership & Supervision:

1. Supervise and Support Staff:
   • Directly supervise and provide mentorship feedback and support to ensure high-quality service delivery.
   • Conduct regular team meetings performance evaluations and one-on-one check-ins to provide guidance track progress and identify areas for improvement.
   • Foster a positive and collaborative work culture that empowers staff to build meaningful relationships with youth participants and to achieve program goals.
2. Training & Development:
   • Provide ongoing professional development opportunities for the youth engagement team to improve their skills in youth engagement program delivery and mentorship.
   • Organize regular training sessions on topics such as trauma-informed care youth development best practices and conflict resolution.

Participant Engagement & Support:

1. Youth Support & Mentorship:
   • Ensure that youth participants receive personalized support to achieve their academic career and personal goals.
   • Oversee case management or coaching services ensuring that youth are supported in their individual needs including academic counseling job preparation personal development and life skills.
   • Develop strategies to engage youth effectively and motivate them to participate in programming and stay committed to their goals.
2. Tracking Youth Progress:
   • Implement systems to monitor youth progress and track outcomes including academic performance job readiness internships and personal achievements.
   • Conduct regular check-ins with youth participants to assess their needs and progress ensuring timely intervention and support when necessary.

Community Outreach & Partnerships:

1. Engage Community Partners:
   • Develop and maintain relationships with local community organizations schools employers and service providers to offer a comprehensive support network for youth.
   • Coordinate with partners to provide resources such as internships scholarships job training and other opportunities for youth.
   • Represent the program at community events school meetings and stakeholder engagement activities to raise awareness and build partnerships.
2. Family Engagement:
   • Develop and implement strategies to engage families of youth participants in their development and success recognizing the importance of family support in the youths journey.
   • Facilitate workshops or events that engage families in understanding program goals and how they can support their youth.

Program Evaluation & Improvement:

1. Evaluate Program Impact:
   • Collaborate with the evaluation team to gather data assess program impact and monitor key performance indicators (KPIs) including participant outcomes retention rates and post-program success.
   • Conduct surveys focus groups and other methods to gather feedback from participants families and staff to identify areas for improvement.
   • Use feedback and data to refine and enhance programming to ensure it is meeting the evolving needs of youth participants.
2. Continuous Improvement:
   • Stay informed about best practices in youth engagement social services and youth development to ensure that the program remains innovative and responsive to the needs of youth.
   • Regularly review program processes and procedures to identify efficiencies and improvements that can be made to increase effectiveness.

Minimum Qualifications:

• Bachelors degree in social work Education Psychology Public Administration or a related field (required).
• Masters degree in social work Education Psychology Public Administration or a related field (preferred).
• Minimum of 10 years of experience working with youth (ages 14-24) with at least 5 years in a supervisory or management role.
• Proven experience in designing and managing youth programs particularly those focused on career readiness education or life skills development.
• Experience working with diverse populations and a deep understanding of the unique challenges faced by youth particularly in underprivileged communities.

Skills & Abilities:

• Strong leadership skills with the ability to motivate and manage a team.
• Excellent communication skills both written and verbal with the ability to connect with youth and stakeholders at all levels.
• Ability to work effectively in a fast-paced dynamic environment with a commitment to meeting program objectives.
• Knowledge of youth development principles and the ability to apply them in program design and delivery.
• Strong organizational skills with the ability to manage multiple tasks projects and deadlines.
• Experience with data tracking reporting and evaluating program outcomes.

Certifications (if applicable):

• Relevant certifications related to youth work case management or program management (preferred).
• Bilingual

Physical Requirements:

• Ability to travel locally for community outreach employer meetings and events.
• Ability to lift materials for program activities and events as needed.

Working Conditions:

• This position may require a mix of office-based work and fieldwork including attending meetings events and conducting site visits with youth participants.
• Occasional evening or weekend work may be necessary for youth-focused events or community outreach.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts electrical currents vibrations etc.; atmospheric conditions such as fumes odors dusts gases and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people imminent danger and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments incumbents must be able to perform detailed work on multiple concurrent tasks with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk hear see and perform repetitive motions; and occasionally climb stoop crouch reach stand walk push pull lift finger grasp and feel. The working conditions may include environmental terms of the physical strength to perform the essential duties this classification is considered to be light work exerting up to 20 pounds of force occasionally up to 10 pounds of force frequently and a negligible amount of force constantly to move objects.

* Internal use: HR Generalist to review.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .

This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.

The City of Richmond Values Veterans.We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.