Service Coordinator Intergenerational Center

Salary: $52000 per year

Catholic Charities of Baltimore Intergenerational Center is seeking a Service Coordinator to develop and implement individualized plans to meet the unique needs of community members ensuring access to essential services and promoting overall well-being. They maintain an active caseload coordinate immediate and long-term support and foster collaborative relationships that enhance community engagement social connections and self-advocacy. The work schedule is Monday-Friday 9 AM - 5 PM.

The Intergenerational Center will provide a range of programs and opportunities for people of all ages and entire families in one central state-of-the art facility. The Intergenerational Center will feature and offer: Early Head Start and Head Start education gathering spaces for community groups a start-of the art recreation center workforce development services a community health clinic behavioral health and substance abuse services playgrounds and more. As an Intergenerational Center our programs will be designed to foster engagement across generations so that people of all ages can learn and benefit from one another.

JOB DUTIES & RESPONSIBILITIES:

• Develops a personalized comprehensive plan that addresses the specific needs of the individual ensuring they have access to the necessary services to improve their overall well-being.
• Maintain an active caseload with biweekly client engagement and timely accurate entry of goals assessments and referrals in myEvolv.
• Ensures a timely effective response that ensures the safety and well-being of community members while coordinating the necessary support and interventions to address immediate needs and long-term care plans.
• Initiates a network of strong collaborative relationships that enhances access to service supports community integration and improves overall outcome for the individuals served.
• Builds a cohesive network of support that enhances community members access to care and services on campus to promote their overall well-being and quality of life.
• Sustains increasing community member engagement strengthened social connections and enhanced self-advocacy contributing to improving well-being and a more supportive environment.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Four years experience in social service delivery with a working knowledge of local community resources.
• An equivalent combination of education and experience may be considered.

CERTIFICATION/LICENSURE:

• CPR and/or First Aid within six months of employment and maintained thereafter.

REQUIRED SKILLS & ABILITIES:

• Exhibits effective communication skills including active listening ensuring clear and effective exchanges.
• Service-oriented consistently resolving customer or client concerns and grievances with professionalism.
• Models excellent organizational skills and meticulous attention to detail ensuring accuracy and efficiency.
• Displays exceptional planning and organizational skills ensuring tasks are executed efficiently.
• Possesses the ability to influence and engage staff fostering motivation and teamwork.
• Utilizes effective conflict resolution skills to address issues and maintain a positive work environment.
• Requires proficiency in using computer systems and software to perform job function including but not limited to basic Windows PC web browsing (i.e. Chrome Internet Explorer etc.) and Microsoft Outlook. Knowledge of other Microsoft Office applications such as Word Excel PowerPoint Teams and OneDrive is preferred.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• No remote or hybrid work availability based on core and essential functions of the position.
• Adjusting or moving objects up to 50 pounds in all directions which may include lifting carrying pushing pulling or repositioning items as necessary to perform job duties.
• Remaining in a stationary position which may involve standing or sitting for extended periods as required to complete tasks or duties associated with the role.
• Engaging in communication with others to exchange information which may involve speaking listening writing or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues clients or external parties.
• Repetitive motions involving the wrists hands and/or fingers including tasks such as typing data entry or handling small objects. These repetitive activities may be performed throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
• Assessing the accuracy neatness and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety empowerment healing and self-care and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer

Required Experience:

IC