Field Service Engineer (Central)

Petaling Jaya - Malaysia

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Field Service Engineer

Introduction

At Fresenius Medical Care we are the global leader in kidney care committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality innovative products services and care across the entire healthcare journey. Guided by our visionCreating a future worth living. For patients. Worldwide. Every work with purpose and compassion supported by a global team of over 125000 employees.

Within our Care Enablement segment we develop and provide life-sustaining medical products digital health solutions and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation efficiency and sustainable growth.

Our values guide how we work:

We Care for our patients each other and our communities
We Connect across teams and borders to deliver excellence together
We Commit to doing things the right way growing with purpose and leading kidney care with integrity and innovation

Information about Technical team

Technical team plays a critical role in ensuring the reliability safety and optimal performance of dialysis equipment nationwide. The team provides end-to-end technical support including installation preventive maintenance troubleshooting and corrective repairs while ensuring compliance with regulatory and quality standards. Working closely with clinical commercial and operations teams the Technical Team supports uninterrupted patient care and delivers high service excellence to healthcare partners.

Role Summary

As a Field Service Engineer you will focus to support the Technical department in relation to the Product servicing and coordinating with Business & Clinical Dept in new product installation.

Your Responsibilities:

Responsible for maintaining and providing technical service to renal units/dialysis related equipment.
To provide technical support to the clinical resources nurses in trials and installations.
Assist customer service with technical clarification of customer orders.
Maintain all equipment to minimize down time / ensure all services are carried out on time.
To manage spare part stocks in hand returned stock and faulty stock.
Educate staff in the hospitals / dialysis center on the operation of Fresenius machines.
Maintain proper documentations i.e. Service Reports
Record and update technical database on breaks down attended.
Conduct periodical preventive maintenance.
Conduct user and technical training.
Any other ad-hoc duties assigned.

Your Profile:

Diploma or Bachelors Degree in Biomedical Electrical Mechatronics or related engineering disciplines.
13 years experience in medical equipment maintenance field service or hospital-based technical support.
Hands-on experience with dialysis or clinical devices preferred.
Strong troubleshooting preventive maintenance and installation skills.
Ability to manage spare parts faulty returns and technical documentation accurately.
Skilled in training hospital staff and providing technical support to clinical teams.
Customer-focused proactive and able to work independently in a field-based fast-paced environment.
Willingness to travel and respond to on-site service needs.

Our Offer for you:

There is a lot you can discover at Fresenius Medical Care regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.

Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world
Individual opportunities for self-determined career planning and professional development
A corporate culture in which there is enough room for innovative thinking - to find the best solution together not the quickest one
A large number of committed people with a wide range of skills talents and experience
The benefits of a successful global corporation with the collegial culture of a medium-sized company

Required Experience:

Field Service EngineerIntroductionAt Fresenius Medical Care we are the global leader in kidney care committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality innovative products services and care across the entire healthcare journey. Guided by o...