Manager, Application Support
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Manager Application SupportAbout your role:
At Fiserv we are dedicated to providing exceptional service and support to our clients. As a Manager Application Support I you will lead a team of support analysts to ensure the smooth operation and maintenance of critical business applications. Your role will involve overseeing the troubleshooting and resolution of technical issues implementing improvements and collaborating with various teams to enhance application performance and reliability.
What youll do:
- Lead and manage a team of support analysts to provide expert-level support for business applications.
- Troubleshoot and resolve complex application issues and escalate when necessary.
- Monitor application performance and lead initiatives to improve efficiency and reliability.
- Develop and maintain detailed documentation of support activities and procedures.
- Provide mentorship and training to team members.
- Collaborate closely with development teams to ensure seamless application support.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience youll need to have:
- 6 years of experience in application support
- 3 years of experience leading teams
- 3 years of experience in SQL databases
- 3 years of experience in troubleshooting and resolving technical issues
- 6 years of an equivalent combination of educational background related experience and/or military experience
Experience that would be great to have:
- Familiarity with monitoring and logging tools
- Knowledge of ITIL frameworks and best practices
- Experience with automation and scripting languages
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Manager
Key Skills
- Computer Hardware
- Inventory Control
- Developmental Disabilities Experience
- Management Experience
- Mobile Devices
- Remote Access Software
- Team Management
- Operating Systems
- Supervising Experience
- Technical Support
- Phone Etiquette
- Application Support
About Company
Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
