Customer Liaison Officer

Glasgow - UK

Monthly Salary: £ 44000 - 55000

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

PLEASE NOTE THIS ADVERT CLOSES THE DAY BEFORE ANY AUTOMATED DATE SHOWN PLEASE REFER TO THE CLOSING DATE IN THE BODY OF THE ADVERT

Job Title: Customer Liaison Officer

Location: Glasgow SPHQ

Salary from 44000 to 55000 Plus Excellent Benefits Package

Help us create a better future quicker

To upgrade and grow our transmission network in Central and Southern Scotland by providing continuous support and updates to customers. This role supports the Transmission Commercial & Policy team in achieving transmission network targets set by the Scottish and UK Government under CP2030 while ensuring customer needs and satisfaction are met throughout all stages of their journey with SPT.

What youll be doing

Address and support customer queries from pre-application to project energisation ensuring timely responses and being the internal customer voice.
Deliver and run various forms of engagement with customers ranging from pre-application calls to webinars.
Introduce new engagement touchpoints such as developing guidance documentation in relation to common customer themes.
Support and maintain the Salesforce system to ensure accurate customer information and capture all engagement related to each project.
Work closely with NESO to develop first-class customer relationships and ensure clear processes for customer support.
Serve as the business expert on customer matters providing guidance to senior stakeholders before strategic meetings or engagements.

What youll bring

Degree in communications marketing business or other related fields (desirable but not essential).
Experience of customer engagement preferably in related fields.
Awareness of stakeholder communication & engagement skills.
Expertise in critical problem-solving and delivering best-in-service.
Confidence in public speaking and leading calls

Whats in it for you

As well as a competitive salary which is reviewed annually you can also enjoy a number of other benefits. With our pension scheme well double match your contribution up to a company contribution of 10%.

At ScottishPower we believe its the little things we do in life that make a big difference. From helping you look after your familys wellbeing save for your future and take personal steps for climate action our benefits are designed to help you do just that - so that you have everything you need to take care of your world today and tomorrow. Thats why our benefits include:

36 days annual leave
Holiday Purchase perfect your work/life balance with extra annual leave
Share Schemes
Payroll Giving and Charity Matched Funding
Technology Vouchers save more and spread the cost of your technology purchases
Electric Vehicle Schemes to help you transition to green/clean driving
Cycle to Work scheme and Public Transport Season Ticket Loans
Healthcare benefit options including: Dental Insurance Private Medical Insurance Health Cash Plan and annual Health Assessments
Life Assurance (4x salary)
Access to Savesmart financial wellbeing support
Plus shopping leisure restaurant and gym discounts and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group one of the worlds largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network connecting infrastructure like wind farms into the electricity system. Its a role that puts us right at the heart of Scotlands ambition to be Net Zero by 2044. And were taking it very seriously. Were investing >5.5 billion into our transmission network directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent ScottishPower can offer people real career opportunities that meet personal and professional goals in a global organisation.

Inclusion diversity and a social purpose are at the heart of everything we do. Together with our values they bring us together into a stronger more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours so whatever your background youll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities long term conditions mental health conditions or who are neurodivergent or require pregnancy-related support. If you need support please reach out to .

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required the Company will support the employee with the necessary Immigration requirements.

IMPORTANT

Advert will close at 23:59 GMT the day before Job Posting End Date below

February

Required Experience:

Unclear Seniority

PLEASE NOTE THIS ADVERT CLOSES THE DAY BEFORE ANY AUTOMATED DATE SHOWN PLEASE REFER TO THE CLOSING DATE IN THE BODY OF THE ADVERT Job Title: Customer Liaison OfficerLocation: Glasgow SPHQSalary from 44000 to 55000 Plus Excellent Benefits PackageHelp us create a better future quickerTo upgrade and g...