Warehouse Customer Support Coordinator

Company:

Number of Openings:

Worker Type:

Position Overview:

Job Description:

Major Job Functions:

Customer Service

• Field incoming phone calls and proactive outbound follow up calls and respond to phone messages from customers. Promptly respond to customer questions submitted via email or our website. Answer customer questions and provide information to resolve any issues
• Collect and record customer requests feedback and information and share that with appropriate departments team members to adequately follow up too completion
• Foster and maintain relationships with customers. Attend all required customer service-related meetings. Example: Weekly Customer Call & Daily Briefs
• Coordinates with the Shipping departments to meet committed delivery dates
• Remains in constant contact with the customer providing them with knowledge of the progression of their parts order
• Assist warehouse staff with hold until complete orders.

Transportation Arrangement

• Track orders with our third-party transportation service providers
• Arrange for courier pick up of parts orders for delivery to customer
• Complete shipping paperwork related to parts orders

Competencies:

• Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions.
• Cultivates Innovation: Paying attention to what customers want and need new and improved products services solutions and experiences. Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and Finning are never done never satisfied never standing still.
• Drives Results: Infusing the team and organizations with a sense of urgency. Creating a culture where organizational performance is always top of mind. Communicating a vision setting priorities developing and executing plans that achieve the desired outcome for Finning.
• Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time to the right person in the right manner to effect change.

Specific Skills:

• Strong communication (both verbal and written) and consultative skills with the ability to adapt style to different audiences and provide recommendations to customers or colleagues
• Ability to demonstrate professionalism credibility and able to maintain value added relationships with customers colleagues and leaders
• Strong business acumen the ability to understand and interpret information from other Finning departments and apply to situations
• Excellent critical thinking skills can understand identify and think through the implications and impacts of decisions within complex situations
• Excellent time management organizational skills and the ability to work in a fast-paced high volume environment including a strong attention to detail
• Collaborative responsive and service-oriented approach and proven ability to immediately establish credibly with customers and colleagues. Demonstrates a strong sense of urgency.
• A self-starter who is comfortable with ambiguity and able to work in an environment without clearly established boundaries
• Proactive flexible and comfortable in a fast-paced constantly changing environment which demands a high level of energy and commitment
• Strong team player who shares information and expertise with others to enable them to accomplish group goals and seeks opportunities to contribute to the knowledge and success of the team

Knowledge:

• Proficient in various Microsoft office programs: Excel Word PowerPoint Outlook
• Knowledgeable in Warehouse systems (M3/Lawson)

Accountability:

• Accountable to timely respond and provide solutions to customer problems. Ability to escalate quickly and ensure problem is fixed to maintain a positive customer relationship.
• Accountable for identifying continuous improvement solutions internally and externally

Education & Experience:

• High School Diploma
• Minimum 3-5 years working in warehousing or similar field
• Previous heavy duty experience with a transportation oilfield industrial machine or an equipment company as a Mechanic Parts Technician or Service Advisor would be an asset

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.