Customer Support Representative (East Coast)

Portland, TX - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

About the role

The GelBottle Inc. is on an exciting growth journey and were looking for a Customer Support Representative based in the East Coast to be part of our vibrant founder-led company. If youre passionate about working in a fast-paced environment and eager to contribute to a diverse portfolio of B2B and B2C brands this is your chance to make a significant impact!

As a Customer Service Specialist within our US team you will act as a frontline ambassador for our brand delivering exceptional hands-on customer care via phone email and social media. Youll manage day-to-day customer enquiries relating to orders product specifications and product application while providing clear timely updates on order statuses and resolutions.

Deliver prompt friendly and professional support across phone email and social channels ensuring customers feel valued and informed.
Provide accurate guidance on orders product details and application best practice resolving queries with confidence and care.
Manage order and account requests including tracking returns and shipping updates escalating complex issues when needed.
Engage with customers on the US TGB Facebook community responding in line with brand tone and sharing helpful updates and insights.
Collaborate closely with CX Operations Sales Product and Marketing teams to ensure a smooth consistent customer journey.
Capture customer feedback identify recurring themes and contribute ideas that drive continuous improvement across service and process.
Maintain clear and detailed records of customer interactions to support accurate reporting and followup.

About you:

Youll have experience in a fast-paced customer-first environment and be confident warm and adaptable in how you communicate. You stay organised under pressure love solving problems proactively and take pride in delivering consistently exceptional experiences!

Experience in a customer support role within a fastpaced peoplefirst environment.
Knowledge of or genuine interest in the cosmetics beauty or professional nail industry.
Confident written and verbal communication with the ability to tailor your tone across different channels and customer needs.
Strong organisational skills with the ability to juggle multiple enquiries while keeping accuracy and detail at the forefront.
Comfortable using order management systems and digital tools; experience with social channels (especially Facebook) is a bonus.
A proactive solutionfocused mindset and a genuine passion for delivering consistently exceptional customer experiences.
A collaborative approach enjoying teamwork and contributing ideas that support continuous improvement across the wider team.

Why TGB

At TGB were driven by passion and dedication to become a leader in our industry. What sets us apart is our founder-led approach fostering a close-knit and supportive culture where teamwork and fun go hand in hand. We truly value every team members contributions and offer a range of rewards and recognition to celebrate your achievements.

Medical

Administered by Kaiser:

100% employee premium covered.

50% dependent premiums covered.

Dental

Administered by Moda Health:

100% employee premium covered.

50% dependent premiums are covered.

Vision

Administered by Vision Service Plan (VSP):

$0 co-pay on annual wellness exam

$20 co-pay for prescription glasses up to $150 allowance for frames; up to $60 co-pay on contacts up to $130

$20 co-pay on primary eye care

Paid Time Off (PTO)

12 paid holidays a year

120 hours dropped in annually at fiscal year and may be used immediately.

401(K) Retirement

Administered by Ascensus-PAi:

Eligibility Vesture and Match begin after 30 days of service.

Up to 4% match based on employee contributions.

What happens next

1. Apply!

2. Screening call with our Talent team (30min)

3. Interview with hiring manager

Please note: We may close this role early if we find the right person sooner than expected - so if youre interested we want to hear from you soon.

About the roleThe GelBottle Inc. is on an exciting growth journey and were looking for a Customer Support Representative based in the East Coast to be part of our vibrant founder-led company. If youre passionate about working in a fast-paced environment and eager to contribute to a diverse portfolio...

About the role

Deliver prompt friendly and professional support across phone email and social channels ensuring customers feel valued and informed.
Provide accurate guidance on orders product details and application best practice resolving queries with confidence and care.
Manage order and account requests including tracking returns and shipping updates escalating complex issues when needed.
Engage with customers on the US TGB Facebook community responding in line with brand tone and sharing helpful updates and insights.
Collaborate closely with CX Operations Sales Product and Marketing teams to ensure a smooth consistent customer journey.
Capture customer feedback identify recurring themes and contribute ideas that drive continuous improvement across service and process.
Maintain clear and detailed records of customer interactions to support accurate reporting and followup.

About you:

Experience in a customer support role within a fastpaced peoplefirst environment.
Knowledge of or genuine interest in the cosmetics beauty or professional nail industry.
Confident written and verbal communication with the ability to tailor your tone across different channels and customer needs.
Strong organisational skills with the ability to juggle multiple enquiries while keeping accuracy and detail at the forefront.
Comfortable using order management systems and digital tools; experience with social channels (especially Facebook) is a bonus.
A proactive solutionfocused mindset and a genuine passion for delivering consistently exceptional customer experiences.
A collaborative approach enjoying teamwork and contributing ideas that support continuous improvement across the wider team.

Why TGB

Medical

Administered by Kaiser:

100% employee premium covered.

50% dependent premiums covered.

Dental

Administered by Moda Health:

100% employee premium covered.

50% dependent premiums are covered.

Vision

Administered by Vision Service Plan (VSP):

$0 co-pay on annual wellness exam

$20 co-pay for prescription glasses up to $150 allowance for frames; up to $60 co-pay on contacts up to $130

$20 co-pay on primary eye care

Paid Time Off (PTO)

12 paid holidays a year

120 hours dropped in annually at fiscal year and may be used immediately.

401(K) Retirement

Administered by Ascensus-PAi:

Eligibility Vesture and Match begin after 30 days of service.

Up to 4% match based on employee contributions.

What happens next

1. Apply!

2. Screening call with our Talent team (30min)

3. Interview with hiring manager

Please note: We may close this role early if we find the right person sooner than expected - so if youre interested we want to hear from you soon.