Technical Support Advisor (German)
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Technical Support Advisor to join their teams in Barcelona.
Position: Technical Support Advisor
Location: Barcelona Spain. On-Site
Employment type: Full-time
Remuneration: Base salary bonuses.
DUTIES AND RESPONSIBILITIES:
Provide technical support and assistance for a project with a leading software development company
Utilize prior experience or skills gained as an IT Technician to troubleshoot and resolve technical issues effectively
Collaborate with cross-functional teams to ensure seamless project execution and customer satisfaction
Offer guidance and solutions to clients ensuring timely and accurate resolution of technical challenges
Contribute to the continuous improvement of processes and provide valuable insights based on technical expertise.
REQUIREMENTS:
Native or fluent in German (C1 level) with strong proficiency in English (minimum B2) both written and spoken communication
Knowledge of Spanish is a plus
Background or experience in IT technologies/products particularly in Cloud solutions or tools related to Office Outlook OneDrive Exchange SharePoint Lync Server and Microsoft Windows is valuable
Ability to manage a wide range of customer interactions with professionalism and empathy
Strong critical thinking and problem-solving skills for effective resolution of issues.
OFFER:
Full-time (39 hours) contract Monday to Friday 09:00 and 18:00
Dynamic and multicultural work environment
Strong focus on work-life balance
Comprehensive training on the product advanced technologies and in-demand skills in the market
Guidance and tools to reach career potential
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
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