Manager, Legal Operations

About the Role

Abnormal is seeking a Legal Operations Manager to continue to build upon and lead the operational backbone of our global Legal this role you will develop and refine a high-performing Legal Ops team and partner across all Legal practice areas that support GTM G&A and R&D. You will own the data systems and processes that improve team performance highlight opportunities for continuous 1% better improvement and enable Legal to operate with clarity velocity and scale.

What you will do

• Manage mentor and develop the Legal Operations team by setting clear goals providing coaching and supporting career growth.
• Own and execute the Legal Operations roadmap including AI-enabled tooling strategy workflow modernization automation resourcing and quarterly/annual planningdesigning and scaling AI-powered contract intake and knowledge workflows while supporting the Legal team in responsible AI tool selection governance and data-driven translation of legal risk into business-aligned outcomes.
• Partner with the Legal team leadership and GTM/G&A stakeholders to lead cross-functional initiatives such as contracting workflow redesign and enhancements and audit readiness.
• Partner with all practice areas to operationalize their workflows identify process gaps and deliver scalable systems and documentation that improve consistency and velocity.
• Drive adoption and enablement of contracting systems across Legal and cross-functional teams.
• Lead evaluation implementation and management of Legal technology systems in partnership with IT Finance Security and other applicable cross-functional teams.
• Oversee the strategy and architecture of the CLM platform ensuring workflows templates metadata clause libraries and integrations are scalable and compliant.
• Own Legals KPI and data frameworkensuring audit-ready data analyzing operational performance and translating insights into improvements across processes tooling and team capacity.
• Responsible for overseeing the end-to-end management of outside counsel billing and legal vendors to ensure accuracy timely payment compliance with billing guidelines and ongoing evaluation of cost effectiveness and ROI.

Must Haves

• 810 years of Legal Operations or relevant operational experience in high-growth SaaS environments
• 4 years of people management experience
• Ability to partner effectively with rest of heads of legal aligning legal ops to legal priorities and driving adoption through influence and trust
• Experience with automation (e.g. Glean Zapier Workato) and implementing ticketing platforms (e.g. ServiceNow JIRA) for Legal teams
• Experience owning or architecting a CLM platform (SpotDraft) and designing contracting or procurement workflows
• Experience with billing/matter project spend management legal vendor onboarding and other legal compliance and knowledge systems
• Demonstrated success leading cross-functional operational initiatives
• Strong program/project management and operational analytics skills
• Ability to manage priorities in a fast-paced environment
• Clear concise communication and a strong business-partner mindset
• Excitement for and willingness to grow proficiency in enterprise generative AI tools (e.g. ChatGPT Glean) and using AI to build re-think and automate routine legal workflows.
• Eagerness to join and contribute to a high-performing start-up in-house legal team with an AI mindset for problem solving.
• Demonstrated record of delivering impactful scalable solutions for legal teams with measurable outcomes that drive client satisfaction and outcomes.

Nice to Have

• Ability to develop or refine knowledge architecture for internal legal content.
• Lean/Six Sigma PMP or product management training

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Required Experience:

Manager