Customer Service Representative
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Job Location:
Saxonburg, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative - Technical
Remote Pennsylvania Residents Only
Full-Time (36-40 hours/week)
Pay: Competitive based on qualifications
About DVS
Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business delivering high-quality Business Process Outsourcing services. We support complex regulated programs where accuracy professionalism and consistency matter. We hire people looking for long-term roles with growth potential not short-term or flexible side work.
The Opportunity
This Customer Service Representative role supports a high-volume technical tolling services program. You will assist customers via phone email chat and case management systems while navigating multiple platforms in real time.
This role is ideal for individuals who are dependable detail-oriented technically capable and comfortable working in a structured performance-driven call center environment. Advancement opportunities exist for employees who demonstrate reliability accuracy and strong performance.
What Youll Be Responsible For
You will manage inbound customer inquiries related to toll accounts violations payments disputes congestion pricing and application status. The role also includes working suspended accounts identifying account types accurately documenting service requests and partnering with internal teams to ensure full resolution.
High standards for quality attendance and professionalism apply to every interaction.
Training & Attendance Requirements (Critical to Success)
Training begins April 8 2026 and lasts approximately three weeks. Training hours are 8:30 AM-5:00 PM EST Monday-Friday with 100% mandatory attendance during training and nesting.
No time off late arrivals or early departures are permitted during this period. Two assessments must be passed during and at the conclusion of training to remain employed. Webcam use is required during training and may be required for coaching or meetings after training.
If you cannot fully commit to training requirements this role will not be a fit.
Schedule & Availability
This position requires open availability within the following windows:
Monday-Friday: 7:00 AM-7:30 PM EST
Saturday-Sunday: 8:00 AM-2:30 PM EST
Employees work 8-hour shifts 5 days per week on rotating schedules. Every other Saturday is required and counts as a scheduled workday. Schedules may change based on business needs and extended hours may be required during peak call volume. Overtime is paid for hours worked over 40 in a workweek.
Compensation & Benefits
Training is paid. Benefits eligibility begins after successful completion of a 90-day probationary period.
Equipment & Remote Work Requirements
DVS provides all required equipment including a computer monitor headset webcam and peripherals. Candidates must have reliable high-speed hard-wired internet (Wi-Fi and satellite are not permitted) and a private dedicated workspace. Technical proficiency will be evaluated through an assessment and a live Microsoft Teams session.
Minimum Qualifications
A high school diploma is required (Associate degree or higher preferred) along with at least six months of customer service experience. Call center experience is strongly preferred. Candidates must be fluent in English comfortable navigating multiple systems able to troubleshoot basic technical issues and able to meet strict attendance and scheduling expectations. Background check and drug screening are required at no cost to the candidate.
Ready to Apply
This is a full-time long-term position with advancement opportunities for individuals who demonstrate consistency accountability and strong performance. If you meet the qualifications and are prepared to complete all steps of the hiring process we encourage you to apply.
Interviews begin: February 13 2026
Hiring closes: March 6 2026
Training begins: April 8 2026
A pre-employment drug screening and criminal background check are required prior to employment.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Disabled Veteran Solutions is a nationally recognized provider of outsourced BPO services. Specializing in full service contact center solutions, IVR, front and back office services, PEO as well as consulting. Call Center.
