Customer Service Representative

Funchal - Portugal

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

In this role you will support international B2B customers in maritime throughout their journey with OceanScore from onboarding and training to day-to-day support and long-term adoption. You act as a trusted point of contact ensuring customers understand and successfully use our solutions while feeling well supported at every step. Working closely with product customer service and sales teams you help turn customer feedback and usage insights into meaningful improvements. This is a service-focused role with strong learning opportunities in a global digital and fast-growing SaaS environment.

Please note that this is an on-site role in Funchal Madeira.

Your Key Responsibilities

Customer Onboarding & Support: You are the main point of contact for your assigned customers guiding them through onboarding product trainings and day-to-day support while ensuring timely high-quality responses in a global B2B environment.
Customer Adoption & Satisfaction: After onboarding you proactively stay in touch with customers to support product adoption address questions early and ensure a positive overall experience.
Internal Coordination & Feedback: You work closely with product customer service and sales colleagues to resolve issues efficiently and act as the voice of the customer by sharing structured feedback and usage insights.
Customer Growth Awareness: You identify usage patterns and potential expansion signals in customer accounts and share these insights with the sales teamwithout owning commercial targets.

What you bring:

You have 13 years of experience in a customer service customer success or account support role within the maritime industry i.e. in shipping or ports business.
You communicate fluently in English both written and verbal and are comfortable working daily with international B2B customers.
You communicate clearly and confidently with the ability to explain products and guide customers through trainings in a structured way.
You work in an organised and detail-oriented manner allowing you to manage multiple customer topics and priorities effectively.
You are comfortable with digital tools and eager to learn including CRM systems basic data analysis and new products or industries.

How you work

You are customer-focused with a service-oriented mindset.
You are proactive and self-motivated.
You are open to feedback and eager to develop professionally.
You are team-oriented with an interest in digital client-facing work.

Not 100% qualified Apply anyway.

We know great people dont always check every box. If youre passionate about what were building and think you could make an impact we want to hear from you. You might bring something we didnt even know we needed.

Please note that this is an on-site role in Funchal Madeira.

Your Key Responsibilities

Customer Onboarding & Support: You are the main point of contact for your assigned customers guiding them through onboarding product trainings and day-to-day support while ensuring timely high-quality responses in a global B2B environment.
Customer Adoption & Satisfaction: After onboarding you proactively stay in touch with customers to support product adoption address questions early and ensure a positive overall experience.
Internal Coordination & Feedback: You work closely with product customer service and sales colleagues to resolve issues efficiently and act as the voice of the customer by sharing structured feedback and usage insights.
Customer Growth Awareness: You identify usage patterns and potential expansion signals in customer accounts and share these insights with the sales teamwithout owning commercial targets.

What you bring:

You have 13 years of experience in a customer service customer success or account support role within the maritime industry i.e. in shipping or ports business.
You communicate fluently in English both written and verbal and are comfortable working daily with international B2B customers.
You communicate clearly and confidently with the ability to explain products and guide customers through trainings in a structured way.
You work in an organised and detail-oriented manner allowing you to manage multiple customer topics and priorities effectively.
You are comfortable with digital tools and eager to learn including CRM systems basic data analysis and new products or industries.

How you work