Student Financial Assistance Assistant Director for Student Financial Assistance

Position SummaryAssists in the development and maintenance of departmental databases including daily electronic and paper communications. Responsible for general counseling of students/parents and ensures effective collaboration and SFA front office to maintain compliance and exceptional service. Additionally assists with management of a federal and university funded student employment program. Principal Duties & ResponsibilitiesThe Assistant Director must project a positive public relations image and must be responsive to the goals and objectives of the student financial aid counseling including alternative financing and scholarship searches. Provides support for data integration/transmission file maintenance data entry and organizing paperless in daily office communications such as; paper and electronic award communications missing information emails answering phones SFA emails and greeting work study and student employment programs for 3500 students managing payroll of $6M from federal and university and troubleshoot Dayforce payroll system; liaise with Payroll and IT as accurate and timely communication regarding work study eligibility renewals and loan coordinators in their administration and processing student loan programs ensuring accuracy compliance and timely completion of related activities and transactions with the Office of Student in training graduate assistants and support staff. Participate in all SFA Office and Divisional activities including but not limited to University Open Houses Admitted Student Days Orientation Welcome Weekends Information Sessions other duties as Skills Abilities & Other AttributesBachelors degree higher education financial aid experience is customer service skills. Bilingual is a computer skills. Experience with CSS Powerfaids and/or U.S. Department EDE systems is strongly :Information ManagementJudgment Problem Analysis and Problem SolvingDecision making Planning and OrganizingCommunication SkillsTeamwork and AdaptabilityUnusual Working ConditionsFast-paced office with very heavy interpersonal communication. Weekend and evening office hours are required. During holidays staff are considered essential and are often required to be on campus or work remotely.