Global KICS Associate

Maximize your potential. Tackle the worlds toughest problems.
Build expertise in areas that matter to you. Become a global development leader.

ABOUT DALBERG

We help solve the most pressing challenges of our time through systemic change. We are entrepreneurs and innovators designers and creative problem solvers thinkers and doers. We are from everywhere at home anywhere an African and American company as much as an Asian Middle Eastern and European one. We partner with and serve communities governments and companies throughout the world providing an innovative mix of services. Todays complex global problems require new solutions so we approach problems differently and work closely with our partners to create impact at scale. Dalberg is a place where a diverse mix of talented individuals are able to bring their whole selves to work whether its how you identify where you come from the languages you speak the person you love the way you worship. Dalberg is a home where people feel safe understood nurtured and encouraged to grow.

As a team of 600 people from 50 countries speaking over 90 languages collectively with 49% female leadership team Dalberg places diversity equity and inclusion principles at the heart of our organization and the work we do alongside our clients partners and communities.

Established in 2001 by experienced private sector consultants Dalberg operates from 25 worldwide locations. For more information please visitDalberg.

ABOUT DALBERG ADVISORS

Dalberg Advisors is a strategic advisory firm combining the best of private sector strategy skills and rigorous analytical capabilities with deep knowledge and networks across emerging and frontier markets. We work collaboratively across the public private and philanthropic sectors to fuel inclusive growth and help clients achieve their goals.

ABOUT OUR CLIENTS

Our clients come to us with some of the most difficult global problems seeking solutions where the obvious ones have failed. We are entrepreneurs and innovators designers and creative problem solvers thinkers and doers who supply new ideas drawing from a deep base of knowledge that cuts across sectors and geographies and is growing every day. We partner with and serve communities governments and companies throughout the world. Some of our recent clients include foundations such as the Bill and Melinda Gates Foundation corporations such as Pepsi and Vodafone multilateral institutions such as the World Bank and the Inter-American Development Bank UN agencies such as UNICEF and the UNEP and government agencies such as the Ethiopian Ministry of Innovation and Technology USAID and Indias NITI Aayog.

ABOUT YOU

Our insights and knowledge are a key part of the value proposition we bring to our clients and of the impact we can have in the world. The Knowledge Insights and Client Support (KICS) team is a core part of our Global Shared Services team; it is focused on harnessing this knowledge and helping to extract insights from our projects around the doing so the KICS team helps our teams to improve our client service delivery strengthen our business development and ultimately contribute to the social impact and development sector as a whole by sharing our knowledge and insights externally and internally.
The KICS Coordinator plays a critical role in ensuring the effective management and operation of Dalbergs knowledge systems vendor relationships and data processes. They focus on maintaining and improving our systems ensuring compliance with organizational expectations supporting staff with responsive and proactive assistance and contributing to strategic initiatives alongside other KICS team staff.

WHAT YOU WILL DRIVE

The KICS Associate is a key member of Dalbergs Global Knowledge Insights and Client Support team.
Reporting to the KICS Manager the coordinator will oversee and manage the daily operations of the Knowledge Insights and Client Support team a team of 3-5 globally located staff. The individual will:

1. Design build and embed AI-enabled processes and tools across KICS workflows (40%)
   • Design AI-enabled processes and identify automation opportunities across consulting delivery business development and knowledge management workflows.
   • Collaborate with the AI team to develop and refine AI tools integrating knowledge layers and serving as KM subject matter expert in testing and iteration.
   • Drive adoption and implementation of AI initiatives including launches user training and embedding tools into day-to-day workflows.
2. Support the strengthening and formalization of practice area networks (25%)
   • Implement our formalized support structures around Practice Areas (PA) and set norms for baseline activity data sharing and reporting while creating the infrastructure for quarterly performance reporting aligned with global finance data.
   • Work closely with PA Managers (and PA leads) to ensure that they have the information accessible and templates available for them to build strong collateral for their Practice Areas
3. Strengthen and structure Dalbergs approach to business development client services and client feedback (25%)
   • Manage and update all core business development collateral (e.g. introductions to the firm key statistics etc.) and ensure that they are readily accessible for business development purposes
   • Implement our formalized support structures around CST and help to ensure that norms for baseline activity are met
4. Strengthen all Dalberg KICS systems manage vendors and processes (10%)
   • Drive core processes to ensure that baseline requirements around knowledge capture are being met (e.g. at the end of a project)
   • Provide training and onboarding to staff on their responsibilities as knowledge and insight champions
   • Automate knowledge and business development processes where possible and find efficiencies in cross-operational processes.
   • Conduct quality and consistency audits and propose improvements to all current KICS content and system assets by working closely with the wider Operations team currently responsible for these assets including a bi-annual audit of all databases which feeds into the SAR process for all staff.

ABOUT YOU

To succeed in this role you need to have:

• Experience in working with knowledge management tools platforms or databases.
• Demonstrates familiarity with content management systems (CMS) document repositories and collaboration platforms such as SharePoint Confluence or similar.
• Hands-on experience using AI tools (e.g. ChatGPT Claude Copilot) and automation platforms (e.g. Zapier Power Automate) to improve operational processes.
• Experience with prompt engineering configuring AI agents (e.g. custom GPTs AI assistants retrieval-augmented workflows) and building prompt libraries to support team workflows; ability to train and coach consultants on effective AI use is a plus.
• Proficiency in data organization cataloging and tagging.
• Strong communication skills both written and oral; experience in running training sessions or workshops is a plus.
• Ability to train and coach consultants on effective AI use.
• Demonstrates strong analytical skills for organizing synthesizing and structuring large volumes of information.
• Demonstrates a commitment to fostering a culture of learning and knowledge sharing within an organization.
• Demonstrates adaptability and eagerness to learn new tools and technologies.

Successful candidates will also demonstrate the following experience and qualifications:

• Minimum a Bachelors Degree in a related field. Technical degree (e.g. Computer Science Information Systems Data Science) or demonstrated technical proficiency preferred.
• Minimum 2 year of experience in knowledge management information systems or a related field.

JOIN OUR TEAM

Our current opportunities are in Bogotá Mexico City Nairobi New Delhi Mumbai.

Please submit your application at our Career Centreby 11:59PM GMT on Friday 27thFeb 2026.

Your application should include a resume and a cover letter.

During the same recruitment period please only apply to one position at Dalberg. This position should be the role best suited to your current professional experience and to your first preference location. You will have the opportunity to rank your next 2 location preferences within your application in case there are openings in other offices.

Candidate applications will be considered on a rolling basis. Candidates selected for interviews will be invited for a number of interviews to test analytical and conceptual thinking skills through consulting case questions and to discuss interests and experience. A candidates specific title and level of entry will be assessed during the interview process.

Dalberg values its people and recognizes the importance of balancing professional and personal demands. Qualified and interested candidates irrespective of age gender race religion background or ethnic affiliation are encouraged to apply for the vacancy.

We have also pledged to three commitments for Diversity Equity and Inclusion (DEI) across the firm:

1. COMMITMENT 1: We commit to publishing internal Dalberg DEI reports annually to hold ourselves accountable report on progress and share lessons from our regional DEI plans.
2. COMMITMENT 2: We commit to delivering regular training for all staff (including leadership) on how to engender inclusive workplaces and mitigate unconscious bias.
3. COMMITMENT 3: We commit to addressing imbalances in how power and privilege are formally distributed and informally exercised across the firm.

Owing to the large number of applications we receive; unfortunately only successful candidates will be contacted.