Customer Service Representative Filtration and Separation Division
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Job Location:
Maplewood, WA - USA
Monthly Salary:
$ 41100 - 61650
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Customer Experience Specialist I where youll contribute to delivering exceptional customer service while supporting our mission to enable customers to make the world healthier cleaner and safer. Youll serve as a liaison between customers sales teams and operations managing the end-to-end order fulfillment process with a focus on building strong relationships and ensuring customer satisfaction.
As a customer advocate youll process and monitor orders troubleshoot issues and coordinate with cross-functional teams to deliver solutions. Youll analyze data create reports and participate in continuous improvement initiatives while maintaining high standards of accuracy and service quality. This role offers the opportunity to contribute to the success of a leader in scientific services while developing your career in a collaborative environment.
REQUIREMENTS:
Bachelors Degree required
Preferred Fields of Study: Business Life Sciences Chemistry or related field
Additional certifications in customer service or project management are beneficial
2 years prior customer service experience
Proficiency in enterprise systems including SAP Oracle Salesforce and Microsoft Office Suite
Strong analytical and problem-solving skills with attention to detail
Excellent written and verbal communication abilities
Experience in order processing and customer service operations
Ability to work independently and collaborate effectively in a team environment
Strong organizational and time management skills
Knowledge of cGMP and quality system standards preferred
Ability to manage multiple priorities
Demonstrated success in meeting service level agreements and performance metrics
Experience with data analysis and reporting
Excellent interpersonal skills and professional demeanor
Ability to work with minimal supervision while maintaining accuracy
Basic understanding of supply chain and order fulfillment processes
Compensation and Benefits
The salary range estimated for this position based in Minnesota is $41100.00$61650.00.This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:
A choice of national medical and dental plans and a national vision plan including health incentive programs
Employee assistance and family support programs including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy
Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan
Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits please visit: Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
