Account Manager STL Airport
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Job Location:
Saint Louis, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
SUMMARY OVERVIEW
The Account Manager will be tasked with maintaining customer records ensuring client satisfaction and promoting new business. You are responsible for account payment management issue resolution and assistance in service or product selection. The role also involves building and managing new partnerships and adhering to Key Performance Indicators and Standard Operating Procedures. Key skills include excellent communication problem-solving abilities and experience in travel-related fields.ââ
RESPONSIBILITIES
- Develop and maintain strong relationships with clients understanding their unique requirements and ensuring their satisfactionââ
- Collaborate with clients to identify opportunities for service enhancements and provide solutions to meet their goalsââ
- Coordinate with internal departments to ensure the timely and effective delivery of services to clientsââ
- Monitor client accounts track performance metrics and analyze data to identify trends and areas for improvementââ
- Prepare and present regular reports to clients summarizing service performance achievements and recommendationsââ
- Resolve client inquiries concerns and issues promptly and professionallyââ
- Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accountsââ
- Ensuring each position is covered and all requirements of the contract are met
- Maintaining accurate timekeeping for payroll purposes
- Assisting with tip reporting (if applicable) call out logs records passenger logs electronic passenger assist by staff on shift or any required forms
- Ensuring all incoming staff members have on-the-job training
- Communicating with airlines and other customers to provide exceptional customer service
- Ensure staff is meeting safety standards
- Counseling Coaching and Participating in Disciplinary Actions
- Demonstrate regular predictable attendance at job location
- Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts
- Perform any additional duties as assigned by management
QUALIFICATIONS
- 18 years of age or older
- Eligible to work in the United States
- Must have a valid state-issued drivers license with an acceptable driving record
- Communicate effectively in English (reading writing speaking)
- Bilingual in English/Spanish a plus
- 2 Years of Customer Management or Sales Experienceâââ
- Knowledge of the Aviation Industry
- Intermediate/Highly proficient Word Excel PowerPoint Outlook
- Ability to access and interpret information in print and electronically including the use of electronic devices including IPads/Tablets Computers and Mobile Devices
- Effectively communicate with colleagues and clients both in-person and through electronic means
- Pass a background check and drug screen
- Eligibility to acquire needed credentials and clearances (FAA TSA Port Authority U.S. Customs and U.S. Postal- as applicable)
- Airlines are 24/7 so we need our team members to be flexible to work various shifts including nights weekends and holidays
- Must be flexible to work extended hours on occasion to support our field operations
To perform this job successfully an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment knowledge skill and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
- Ability to lift up to 25 pounds
- Position is generally sedentary sitting for long periods of time
- Be able to hear and respond to the spoken voice and to audible alarms
- Tasks may involve repetitive motions of the arms wrists hands and/or fingers
- Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
The pay rate listed on this post is what the company reasonably expects to pay for this position. However individual compensation may vary based on factors including qualifications skills competencies education and experience.
PrimeFlight Aviation Services Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service Inc. without regard to race ethnicity religion color sex gender gender identity or expression sexual orientation national origin ancestry uniform service member and veteran status marital status pregnancy age protected medical condition genetic information disability or any other protected status in accordance with all applicable federal state/province and local laws.
Required Experience:
Manager
Key Skills
- Daily management
- airfield operations
- Computer Operation
- Management Experience
- Quality Audits
- Federal Aviation Regulations
- Event Marketing
- Project Management Software
- Team Management
- Economic Development
- Supervising Experience
- Aviation Experience
About Company
If you have a positive attitude, provide great customer service and enjoy working in a team-oriented environment, we invite you to apply. With over 50 airport locations and positions ranging from aircraft fueler and cleaner to wheelchair, baggage service and ramp agent, we provide ben ... View more
