IT Service Engineer

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID 2026-0002

Role Background

The NCI Agency has been established with a view to meeting the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation Command & Control as well as Communications Information and Cyber Defence functions thereby also facilitating the integration of Intelligence Surveillance Reconnaissance Target Acquisition functions and their associated information exchange.

The NATO Cyber Security Centre (NCSC) is a team of over 200 members working to monitor and protect NATO the NCSCs role to deliver robust security services to the NATO Enterprise and NATO Allied Operations and Missions (AOM) the centre executes a portfolio of programmes and projects around 219 MEUR euros per year in order to uplift and enhance critical cyber security services. The Portfolio ranges from Programme of Work (POW) activities funded via the NATO Military Budget (MB) to Critical / Urgent Requirements (CURs/URs) and NATO Security Investment Programme (NSIP) projects funded via the Investment Budget (IB). In some edge cases projects are also funded via the Civilian Budget (CB). Projects can span multiple years and are governed by various frameworks including the Common Funded Capability Development Governance Framework (CFCDGM).

In order to execute this service the NCI Agency is seeking industry assistance to provide full-time professional services to support the development enhancement and operational readiness of IT services within the organization. The NCSC is responsible to defend NATO networks on a 24/7 basis.

Role Duties and Responsibilities

• Projects move predictably and safely into operations by governing the transition framework validating readiness coordinating handover and maintaining authoritative service specification data.
• Projects cleanly fit into the technical design of each service by tracking that architecture standards and engineering artefacts have been produced and for correct technical integration.
• There are controlled incremental improvements to live services by managing small enhancements resolving operational issues and aligning changes with service design and lifecycle roadmaps.
• Service specifications are fully documented and current detailing long-term service evolution plans projects that will impact the service team composition components appropriate for outsourcing outsourcing strategy facility requirements etc.

Essential Skills Experience and Certifications

• 3 years demonstrated experience in IT service design service engineering or service architecture.
• 3 years strong working knowledge of ITIL practices particularly Service Design Transition and Continual Improvement.
• 3 years experience supporting or leading project-to-service transitions.
• 3 years of proven experience create high-quality service documentation (models specifications runbooks SLAs).
• 3 years coordinating work across technical and non-technical teams.
• 3 years experience using excellent English written and verbal communication skills.
• 3 years experience working autonomously while managing multiple workstreams

Desirable Skills Experience and Certifications

• Software development background
• Experience in working with NATO.
• Experience of working with NATO Communications and Information Agency.
• Experience of working with national Defence or Government entities.

Working Location

• Mons Belgium or The Hague Netherlands

Working Policy

• Hybrid (50% onsite/ 50% offsite)

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance