Customer Service Manager
Share
Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Team Management
- Leading mentoring and motivating the Customer service Team both in BE & PL
Process Optimisation
- Identifying and improving customer service processes both in a technical SAP related context as in a more pro-active approach
- Increasing the effectiveness and efficiency of customer service using best practices regular contact with other divisions in Ecolab to touch base on this
- Collaborating with other departments like production logistics marketing sales & legal to ensure smooth order processing
Compliance
- Adhering to legal regulations and company policies
- Monitoring & updating customer data on both national & international law ( . biocides in closed circuit Explosive Precursors)
Service
- Responsible for pricing management
- Keeping customer master data up to date
- Key role in closing financial activities at end of month
- Gate keeper of credit notes & invoicing
- Pro-active approach on sales orders analyze & optimize where increases are possible.
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Ecolab is the global leader in water, hygiene and energy technologies and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.
