At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
Responsibilities may include the following and other duties may be assigned:
BPO governance & performance management: Run the daily/weekly/monthly governance routines with Accenture. Monitor SLA/KPI results aging/backlog quality themes and customer feedback; drive corrective actions and ensure closure on commitments.
Escalations & issue resolution: Own operational escalations end-to-end coordinate cross-functional resolution drive root-cause analysis and implement preventative actions with Accenture and stakeholders.
Corporate Card provider partnership: Manage day-to-day operational collaboration with the corporate card provider (feeds exceptions disputes/chargebacks outages settlement timing) ensuring fast resolution and transparent communications.
Concur operations & change coordination: Coordinate Concur issue triage and enhancements with IT and Accenture; support releases through requirements definition UAT execution readiness communications and post-release stabilization.
Controls compliance & audit readiness: Maintain and evolve EEM SOPs/RACI/control narratives and evidence standards. Support audits and ensure timely remediation tracking.
Close support & financial integrity: Support EEM-related close activities (e.g. accruals reporting) and proactively flag operational drivers that may impact financials.
Utilize the Microsoft Power suite to automate processes drive efficiency and create reporting that fits the organizations needs for analytics.
Continuous improvement (aligned with Global EEM Lead direction): Convert operational insights into a structured improvement backlog; lead problem solving using Lean/Six Sigma/Agile methods and track realized benefits.
Required Knowledge and Experience
Bachelors degree in Accounting Finance or related field.
710 years experience in Employee Expense Management (T&E); strong preference for experience in shared service/BPO-governed environments.
Working knowledge of Concur (operations and reporting; comfortable partnering with system admins/IT).
Proven experience managing third-party performance through governance routines SLA/KPI management and structured escalation handling.
Solid understanding of accounting principles internal controls and audit support.
Experienced in the Microsoft Power suite (e.g. Power BI Power Automate Power Apps).
Advanced Excel skills.
Experienced in applying Lean / Six Sigma / Agile methods as project lead.
Strong stakeholder management skills in a global matrix environment; able to drive outcomes without formal authority.
Strong English communication skills.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
Staff IC
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more