Director of Events and Tourism

As a member of the senior leadership team the Senior Director of Events & Tourism manages the planning and successful execution of all operations pertaining to Event and Facility Rentals and our clients Tourism and Education departments. Reporting directly to the President & CEO this position manages a team of three including the Director of Education and the Manager of Tourism. This is a hybrid position located in Pittsburgh PA.

This role is responsible for leading the team charged with growing Tourism and Events to establish:

• Our client as the global destination for steel industry heritage and Carrie Furnaces as the Gateway to the Monongahela Valley
  

The teams work includes:

• Amplifying National and State Heritage and receptive tourism programs
  
• Expanding the brand and access to our client as the Gateway to the Mon Valley with dynamic tours and events that celebrate Southwestern Pennsylvanias cultural heritage of grit and innovation catering to local regional national and global audiences
  
• Establishing strategies to increase earned revenue and deliver economic value for communities throughout the National Heritage Area
  
• Educating the next generation of students about the social cultural metals arts workforce development and environmental science impacts and opportunities of the four heritage sites
  

This critical work ensures consistent high-quality experiences through:

• Keystone annual events: visible events drawing thousands of guests to our client each year
  
• Rentals: weddings; reunions; theatre; arts performances; and filming for television movies and advertising among others.
  
• Tourism: receptive bus tours National and State Heritage areas and others and a series of themed tours for the public corporate events universities and global historic organizations among others.
  
• Education: K-12 environmental science classes metal arts and graffiti experiences and school history programming.
  
• Volunteerism: creating welcoming meaningful experiences for volunteers managing recruitment training scheduling and engagement.
  

Success in this role requires team leadership to meet the multi-faceted fast-paced dimensions of the position.

• This leader manages the administration and logistics of facility rentals festivals and events and tours operated by our client and partner organizations at our four historic sites.
  
• Working closely with our marketing team facility managers part-time staff and volunteers the Senior Director of Events & Tourism will:
  
• Create and implement strategies to drive visitor and student engagement and ensure exceptional experiences
  
• Oversee the promotion planning and execution of receptive tours as well as sponsored tours across a wide variety of themes and interests.
  
• Ensure the team delivers a consistent quality visitor experience
  
• Lead sales oversee preparation and set-up facilities for rentals events and education programs to ensure all obligations are met with a mind toward safety and hospitality and that all visitors and staff follow the Code of Conduct agreement.
  
• Develop and manage annual budget and establish earned revenue goals.
  
• Monitor volume sales revenue and expenses.
  
• Recruit train schedule and supervise staff and volunteers across all four historic sites.
  

Other Responsibilities

• Manage data input and tracking in software systems.
  
• Attend regular leadership staff and other meetings as required.
  
• Lead business operations projects at the request of the CEO.
  
• Collaborate with marketing development and historic preservation departments.
  
• Support the President & CEO in presenting matters relevant to the Board and/or its committees.
  
• Work closely with the Controller on all financial matters including managing and balance cash drawers for sales at keystone events and other applicable event rentals.
  

Requirements

Success in this position typically requires:

• Bachelors Degree (or equivalent experience) in Hospitality and/or Heritage site or related fields.
  
• Four or more years of relevant experience is preferred including event management and tourism -ideally with both for-profits and non-profits.
  
• Knowledge of and ability to negotiate complex contractual documents and relationships.
  
• Demonstrated leadership and managerial capacity including objectivity and staff engagement.
  
• A customer-centered work mentality with strong interpersonal written and communication skills.
  
• Technical skills including database management Microsoft Office & on-line meeting tools; willingness to learn new tools to ensure efficiency. Familiarity with Blackbaud-Altru CRM is a significant bonus.
  
• Strong attention to detail and accuracy and the ability to manage multiple responsibilities and prioritize work is important.
  

• Approachable relates well to all people internally and externally; builds constructive and effective relationships; uses diplomacy and tact; can diffuse tense situations and communicate complex decisions comfortably.
  
• Discerning makes decisions based upon a mixture of analysis wisdom experience and judgment; seeks solutions and suggestions to make and communicate appropriate decisions; perceptive and insightful. Strives for objectivity.
  
• Collaborative fosters partnerships and productive working relationships in all circumstances; serves as a bridge between people and ideas ensuring connection and understanding to achieve shared objectives.
  
• Effective & Efficient organizes people and activities; understands how to ensure efficient tasks and workflow; gets the most out of limited resources.
  
• Transparent & Accountable values clear communication and confidentiality; obligated and willing to be responsible for decisions outcomes and relationships.
  

Candidates must:

• Possess a valid Pennsylvania drivers license and have a reliable vehicle available for work use.
  
• Clear all applicable Commonwealth of Pennsylvania background checks including Pennsylvania Child Abuse History (Act 33) Pennsylvania State Police (Act 34) and FBI fingerprinting (Act 114).
  
• Undertake some physical activity and work including light lifting.
  
• Work evenings weekends and/or holidays as needed.
  
• Limited travel is required