Service Owner, Product Innovation

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Department:

Change Management

Job Summary

Description

Whats the role

As Service Owner Product Innovation youll be accountable for delivering innovative customer-led service experiences across new-to-market products within Business Transaction Banking. This role sits at the heart of how we identify prioritise and deliver innovation that genuinely improves customer outcomes while remaining commercially sound and operationally viable.

Youll act as the custodian of value owning problem definition prioritisation and roadmap outcomes. Working closely with Product Technology Operations Risk and Compliance youll ensure innovation initiatives move seamlessly from concept through to delivery and continuous improvement.

Leading a cross-functional squad youll shape the service vision and roadmap make informed trade-off decisions and oversee end-to-end delivery across design build test and release. Youll champion customer insights embed strong governance and ensure innovation delivers measurable impact across experience efficiency and growth.

This is a senior role for someone who thrives in ambiguity leads through influence and is passionate about turning bold ideas into scalable real-world outcomes.

What do I need

Proven experience in service ownership product innovation or digital delivery
Strong customer-centric and service design capability (lean / agile)
Demonstrated ability to translate strategy into actionable roadmaps
Commercial acumen with a focus on value and outcomes
Experience leading cross-functional squads and complex delivery
Exceptional stakeholder engagement and influencing skills
Exposure to regulated financial services environments (preferred)

Why join us

Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:

Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started simply click on the APPLY or APPLY NOW button

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.

DescriptionWhats the roleAs Service Owner Product Innovation youll be accountable for delivering innovative customer-led service experiences across new-to-market products within Business Transaction Banking. This role sits at the heart of how we identify prioritise and deliver innovation that genuin...

Description

Whats the role

This is a senior role for someone who thrives in ambiguity leads through influence and is passionate about turning bold ideas into scalable real-world outcomes.

What do I need

Proven experience in service ownership product innovation or digital delivery
Strong customer-centric and service design capability (lean / agile)
Demonstrated ability to translate strategy into actionable roadmaps
Commercial acumen with a focus on value and outcomes
Experience leading cross-functional squads and complex delivery
Exceptional stakeholder engagement and influencing skills
Exposure to regulated financial services environments (preferred)

Why join us

Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started simply click on the APPLY or APPLY NOW button

Key Skills

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About Company

Westpac Group

Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more

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