Position Overview

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected valued and have an opportunity to contribute to the companys success.

As a Software Engineering Group Manager within PNCs Technology organization you will sit in Dallas TX.


***PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.***


The Software Engineering Group Manager Retail RTB is a senior engineering leader responsible for ensuring the stability availability and operational excellence of PNCs critical Retail banking applications. This role leads multiple engineering SRE and application support teams that maintain highvisibility customerservicing platformsincluding Mobile Online Care Center Technologies Branch systems ATMs Deposits and related Retail technology ecosystems.

The leader in this role owns production reliability operational maturity and RTB execution while also driving risk reduction deep technical analysis and continuous improvement across a broad portfolio of missioncritical systems.

Core Responsibilities
- Ensure the stability availability and performance of missioncritical Retail applications.
- Oversee and mature incident problem and change management processes including P1/P2 handling MTTR reduction change success rate improvement and operational guardrail enforcement.
- Own SLA adherence across key customerservicing channels and ensure resilience against operational risk.
- Lead operational readiness efforts including UAT business continuity testing lifecycle events vulnerability remediation and certificate renewals.
- Lead multilayer teams including Engineering Managers Senior Engineers Architects SREs and Application Support Specialists.
- Drive deep technical reviews to improve system understanding failuremode readiness observability alerting automation and overall operational maturity.
- Apply strong technical judgment to evaluate feasibility make informed tradeoffs and ensure system integrity.
- Enhance and expand SRE practices tied to incident problem and event management.
- Partner with Product Architecture Security CTB Engineering Infrastructure Operations and Retail LOB leaders to ensure aligned objectives and reduce systemic risk.
- Communicate program and operational status clearly to senior leadership through concise reporting dashboards and executive storytelling.
- Facilitate collaboration across engineering QA design and business partners to maintain customerfirst service commitments.
- Identify operational technical and systemic risks and drive mitigation strategies proactively.
- Lead ongoing operational uplift through automation monitoring runbook quality improvements and maturity scoring.
- Track key reliability metrics (P1/P2 volumes MTTR SLA adherence change success rate remediation commitments).

Success Measures
- Operational Stability: Reduced P1/P2 incidents faster MTTR and improved change success.
- SLA & Availability: Consistent achievement of performance uptime and responsetime commitments.
- Risk Mitigation: Ontime completion of vulnerabilities lifecycle and certificate work.
- Operational Maturity: Better observability automation alerting coverage and runbook depth.
- Team Leadership: Strong organizational health and effective coaching of engineering leaders.

Required Skills & Experience
- 810 years in software engineering production operations SRE or application support preferred.
- Proven leadership of engineering and operational teams supporting missioncritical distributed systems.
- Deep expertise in incidents problems and change management.
- Strong understanding of Retail banking systems realtime transaction flows integrations and operational risk domains.
- Ability to lead effectively during highseverity incidents and communicate clearly at all organizational levels.

Preferred Qualifications
- Experience supporting largescale customerservicing platforms.
- Background in observability tooling automation and operational excellence practices.
- Experience in financialservices or regulated industries.


***PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.***

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Manages multiple development projects development groups and/or application support functions for a major business segment.
• Oversees the development and implementation of multiple complex organization-wide systems .
• Allocates and ensures resource arrangements during the application development life cycle .
• Maintains relationships with clients to ensure the implementation quality of application systems .
• Provides solutions or recommendations on complicated technology issues for application development and implementation .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development Business Management Communication Customer Solutions Design Financial Services Group Problem Solving Process Improvements Release Management Retail Applications Software Solutions User Experience (UX) Design

Competencies

Application Delivery Process Application Development (Client/Server) Application Development (Object-Oriented) Application Development Tools Application Localization and Internationalization IT Environment Software Process Improvement (SPI)

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree PhD or certifications is desirable. Industry-relevant experience is typically 8 years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

Disability Accommodations Statement

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.