Rent Locality Management Officer

Birmingham - UK

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Internal - Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers).

Rent Locality Management Officer

Permanent

Grade C(pro rata for part time)

Consultation grade - subject to formal evaluation under the Pay Equity Review

Part Time - Working 28 hours per week

As Rent Locality Management Officer your tasks will include:

Responding to and delivering a comprehensive contact service to meet service demand from customers via telephone visits online/digital but with a specific focus on visiting activity in line with policies and procedures legal protocols statutory governance performance management frameworks and published service standards to maximise income whilst maintaining the highest principles of integrity in service delivery

Delivering a visiting income management and recovery and relations service to meet demand quality and performance standards as informed by the income recovery escalation policy customers requests vulnerability issues and other proactive or reactive campaign work and to ensure that all income management escalation and/or income campaign work actions are executed in line with policy and procedural timescales

Assuming responsibility for all cases within their functional and geographic area and to regularly review via Northgate rent accounts and to facilitate contact via telephone visit and letter in order to assist tenants in the resolution of rent arrears where arrears have exceeded the level as advised by Senior Rent Service Management and to carry out whichever preventative work is required in order to prevent the need for legal possession proceedings

Advising and assisting tenants with Benefit claims Universal Credit claims DHP requests Debt Advice Team referrals and signposting to the relevant support teams.

To be responsible for the execution of evictions where this is required and to ensure that all pre-eviction and post-eviction tasks are completed

Successful candidates may have extensive knowledge of Housing Legislation in the context of income recovery and will need to have experience of dealing with internal and external customers.

Ideally you will be able to demonstrate management of self and own workload be able to plan and organise resources to meet service demand within specific; quality and performance frameworks and will be able to demonstrate the ability to work well as part of a team with evidence of planning and organisational skills in order to allow the delivery of tasks within set deadlines and to effectively prioritise tasks.

Please upload your up-to-date CV via the attachments part of your application this is required for shortlisting.

Unfortunately we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.

For any informal enquires please contact:Resourcing@ ref 3699

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.

Job Description and PersonSpecification Rent Locality Management Officer-Job Description Person Spec (3).pdf

We strive to advertise all roles for a minimum of two weeks. However due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view ourCorporate Safeguarding Policy Birmingham City Council here

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Required Experience:

Unclear Seniority

DescriptionInternal - Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers).Rent Locality Management OfficerPermanentGrade C(pro rata for part time)Consultation grade - subject to formal evaluation under the Pay Eq...