IT Application Services Specialist Developer

About Toll Group

At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post

What Youll Do

• Execute tasks leveraging domain expertise in ServiceNow development with a focus on ITSM and ITOM modules.

• Contribute to the continuous improvement of organizational processes and platform capabilities.

• Analyze and resolve a range of moderately complex issues using established policies ITIL best practices and platform governance standards.

• Operate with moderate supervision following structured procedures and development guidelines.

• Perform a variety of routine and semi-complex assignments across ServiceNow modules including ITSM ITOM SAM HAM HRSD GBS and Employee Center.

• Support onboarding and mentoring of new team members.

• Collaborate with cross-functional teams to translate business requirements into scalable ServiceNow solutions.

• Participate in code reviews knowledge sharing and continuous improvement initiatives.

What Youll Need

• 46 years of hands-on experience in ServiceNow development and platform configuration.

• Proven experience in implementing and supporting ServiceNow ITSM and ITOM modules including Discovery CMDB Event Management and Service Mapping.

• Proficiency in designing and maintaining integrations using REST SOAP and other web technologies (HTTP AJAX XML HTML CSS JavaScript).

• Strong programming skills in at least one modern language (e.g. JavaScript Python Java C).

• Experience with JavaScript frameworks such as AngularJS jQuery Apache Jelly or React.

• Solid understanding of software engineering principles data structures and algorithms.

• Familiarity with version control systems like Git.

• Experience in developing and deploying ServiceNow applications and modules including Employee Center SAM HAM HRSD and ITSM.

• Create and implement Business rules UI Actions UI Policies and Client Scripts for various applications in ServiceNow.

• Develop strategies for identifying issues and gaps for various modules in ITSM and ITOM areas.

• Experienced in various phases of Event Management which includes configuring Event Mapping Rules Event Transform Rules and Alert Rules.

• Experienced in customizing Email Notifications Inbound Email Actions Reports and Dashboards.

• Implemented integrations between ServiceNow and third-party applications using REST and SOAP APIs. Experienced in creating homepages and dashboards for stakeholders.

• Ability to write clean efficient and maintainable code; debug and optimize for performance and scalability.

• Strong problem-solving skills and ability to troubleshoot complex technical issues.

• Working knowledge of ITIL framework and its application within ServiceNow.

Desirable Qualifications

• Bachelors degree in Computer Science Information Technology or related field.

• ServiceNow Certifications (at least two of the following preferred):

  • Certified System Administrator

  • Certified Application Developer

  • Certified Implementation Specialist (SAM HAM HRSD or ITSM)

• Experience with enterprise systems such as Workday SAP or Microsoft Entra.

• Understanding of ITIL processes and service management principles.

Why Join Us

At Toll Group we are committed to transforming enterprise operations through technology. Youll be part of a team driving automation improving onboarding processes and enhancing regulatory compliance through ServiceNow. This is a unique opportunity to grow your skills in a supportive environment while contributing to impactful projects.

What moves you

At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.

Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages ethnicities genders and abilities.

To find out more about us visit